Director, Physician Services

The Director of Physician Services works from our Knoxville, TN corporate office. This position manages all provider recruitment and ensures compliance with scheduling requirements by facility for division leadership.  This position determines standards of performance as basis for review of progress of assigned personnel, monitors all physician offers and contracts and interacts regularly with key departments including Human Resources, Legal, Payroll and Provider Enrollment to ensure timely and accurate distribution of information.

DIRECT REPORTS:  Recruiters, Telerecruiters, Schedulers, and Assistants

Manages, hires, trains, evaluates and terminates department staff members inclusive of, Recruiters, Telerecruiters, Schedulers and administrative staff members.

Works closely with the VP, of Provider Recruitment regarding design and implementation of recruitment strategies to ensure the timely recruitment of quality physicians and mid-level providers for all facilities.  Monitors position openings and ensures recommendations are issued to senior management regarding facilities with openings in excess of 90 days.  Ensures proper distribution of facility assignments amongst recruiters.

Provides affiliate leadership and VP, Provider Recruitment metric information regarding performance such as percent staffed, days to fill opening, cost per contracted provider, open shifts, etc.

Analyzes metric data in relation to recruitment efforts including new provider contracts, retention, overall physician demographics, separations and use of resources including advertising and mailings. Monitors marketplace trends and issues recommendation. Work closely with the VP, Provider Recruitment and set goals for individuals - monitor, and report progress monthly. Creates performance indicators as measures of department effectiveness.  Monitors monthly variances and intervenes with updated policies, procedures and protocols when needed.

Initiates contracting process and helps ensure all physician and mid-level practitioner new contracts to ensure compliance with facility credentials requirements and budgeted rates.  Reviews and approves all physician and mid-level providers’ status change sheets to monitor budget compliance and review variances.  Conducts appropriate salary surveys to regularly monitor the competitive position of physician rates in each market.  Issues appropriate budget recommendations when applicable.

Actively participates in all affiliate strategic planning efforts and issues recommendations.  Implements established goals and objectives in relation to the Physician Services Department.

Monitors the overall quality and utilization of the TeamWorks database.  Oversees training of all staff on the proper use of the database. Interacts with Team Health Information Technology Department to coordinate software changes.  Reviews exception reports and data clean-up projects.

Prepares and manages the budget for the Physician Services Department, ensuring budgetary compliance.

Works closely with Senior Vice Presidents, Medical Directors, Regional Medical Officers and Regional Vice Presidents of Operations to ensure compliance with contract requirements and physician compliance with corporate programs.  Communicates issues relating to recruitment, physician agreements and bonus information.  Coordinate efforts for new facility contract start-ups.

Interacts with representatives from Human Resources and Payroll to ensure information is distributed in a timely and efficient manner.  Works to create joint policies and protocols to effectively administer payroll and benefits.  Reviews monthly hours reports to ensure proper allocation of benefits.

Facilitates programs to help monitor physician satisfaction including working closely with Marketing for the administration of the yearly Physician Survey and participation and organization of the quarterly Physician Orientation sessions.

Represents and oversees affiliates position in relation to taskforces and issues of recruitment, scheduling, Tangiers, and TeamWorks as an affiliate office of Team Health. 

Provides leadership and information for problem resolution in order to facilitate desired results.  Maintains a favorable working relationship with all other company employees to foster a cooperative and harmonious working environment.

Increase resident recruitment hires and closely monitoring all affiliate resident outreach programs.

Other duties as assigned.

Bachelor's degree in business, healthcare or related field. Master’s degree preferred;

Minimum five (5) years experience in a physician recruitment setting;

Minimum of three (3) years experience in a managerial role including prior experience leading physician recruiters. Prefer candidate with both agency and in-house recruiting experience;

Experience in developing and working in a robust lead generation environment including cold calling and other industry standard recruitment techniques;

Willing to play a key role in contributing to a world class recruitment process;

Strong customer service attitude and philosophy;

Excellent interpersonal, written and verbal communication skills;

Demonstrated leadership and organizational skills with an ability to motivate people;

Excelllent judgment and independent decision-making with a focus on results;

Strong initiative, creativity and willingness to accept responsibility;

Strong analytical skills;

In-depth knowledge of Applicant Tracking Systems; or CRM provider database management systems.

Ability to plan, manage and evaluate multiple priorities;

Ability to interact effectively with Senior Vice Presidents, Regional Medical Officers, Medical Directors, Physicians and Staff;

Thorough knowledge of Microsoft Office including Word, Excel and PowerPoint;

Strategic thinker, ability to plan over a 1 – 2 year time span.