Employee Type
:
Full-Time
Industry
:
Banking - Financial Services
Experience
:
At least 5 year(s)
Contact Information
Western is looking for talented, energetic, service-oriented people to join our team!
Are You…
- Friendly?
- Down-to-earth?
- Interested in a long-term career?
- Passionate about helping people meet their financial goals?
- Goal oriented?
…Then Western is Looking for You!
When you work for Western Federal Credit Union, you will join a team of talented professionals who are passionate about teamwork, outstanding service, and who embrace the opportunity to take charge of their careers.
You’ll join an organization with a solid foundation - we’ve been serving members for over 60 years with a commitment that is unparalleled. We are performance driven and look to our team to drive Western Federal Credit Union to even greater heights.
Western is seeking a Branch Manager for a location in San Bruno.
Responsibilities include: - Leading a team of sales and service professionals to meet and exceed sales goals and customer satisfaction goals
- Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines
- Supervise, coach, and develop tellers and New Account/Lending staff regarding policies, procedures, products, systems and banking transactions
- Managing difficult situations with customers and providing them with a resolution, information or additional options
- Directly working with customers to build relationships, uncover and satisfy their needs through the referring of financial products and services
- Spending a majority of the time on the lobby floor, greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met
- Ensuring the audit/compliance procedures of the branch are followed
- Foster a team environment in which all employees can perform to their full potential
Requirements include: - Five years branch management experience leading and managing a sales team
- Leadership – believes in sales and service process, executes above peers, regularly goes above and beyond, consistent willingness to assist others
- Ability to coach and mentor branch staff to perform above job performance expectations
- Extensive experience with customer contact and ongoing customer relationships
- Strong probing, communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex customer and employee issues
- Ability to quickly and independently interpret and apply regulations, policies, and directives
- Possess an enthusiastic and professional attitude
- Excellent written and verbal communication skills
- Proficiency with all Microsoft applications
- High School Diploma with a bachelors degree preferred
- Ability to work all branch hours
Excellent Benefits Package Includes: - Medical , Prescription, Dental, Vision, and Life Insurance effective on your date of hire
- Paid vacation, sick, and personal time as well as Holidays
- 401k Plan with employer match
- Defined Pension Plan fully funded by Western
- Employee Assistance Program
- Tuition reimbursement that covers 100% of tuition and books for approved programs
- Credit Union membership for you and your family
Western is proud to be an equal-opportunity employer. For more information on Western, visit us at www.western.org
Division/Department : Branch Operations
% of Travel Required : 10-20%
Skills : Banking/Financial -> Teller, Loan Services, Banking Operations
Shift/Hours : First Shift (Day)
Exemption : Exempt