Under general direction, leads the Service business by executing sales strategies to achieve profitability, growth and market penetration. Develops and directs the service sales force in selling service offerings including planned service agreements, controls and mechanical retrofits, O&M, and labor and materials to the local Controls and Mechanical service market. Develops and delivers the branch secured service sales and margin plan for all Lines of business for the assigned geography. Responsible for hiring, coaching, & developing sales people consistent with Sales Management Disciplines. Controls selling expenses and manages resources to improve profit position. Establishes and maintains long-term relationships with strategically important Customers to influence opportunities. Sets the standard for professionalism within the sales team, building and maintaining a high-performance team able to grow market share through a commitment to customer satisfaction, quality and an understanding of the business environment and local community. Represents Johnson Controls as local leader for customers, employees and within the community. Manages a team of between 4 – 7 people.
PRINCIPAL DUTIES:
- Manages assigned service sales portfolio to maximize secured sales, return on assets, revenue, and growth objectives.
- Increases market penetration in local Service business by securing new customers and expanding the scope of the existing customer base business at key, target, managed and maintained owner accounts. Manages qualification and assessing potential customers and opportunities. Consistently seeks to expand the scope of business with owners. Ensures the development and maintenance of Account Plans with all appropriate accounts.
- Analyzes the market and current business performance. Executes growth strategies for sales and operations teams consistent with branch and Building Efficiency business mission and objectives. Understands the business environment of local markets including competition, purchasing and business trends. Accountable for integration of service sales and operational team activity within assigned staffing geography.
- Establishes and drives local territory account management consistent with Service North America and Region strategic direction and assigns key and target accounts.
- Builds and fosters a team environment within and across geographies. Solicits support from and communicates effectively with internal staff.
- Evaluates Johnson Controls local performance in customer satisfaction and provides leadership for performance enhancement and proactive resolution of issues and allocates resources as needed to ensure customer expectations are met.
- Participates as the management team representative on strategically important target accounts. Establishes and maintains personal long-term customer relationships with strategically important accounts to influence opportunities.
- Reviews bids and estimates for accuracy and oversees bid preparation and operational review meetings.
- Working with the Branch Management Team, ensures company standards, processes, and tools are used and applied. Ensures the development and training of the sales workforce on established processes, tools, and standards.
- Fosters teaming environment between the different selling segments to maximize all our resources in the geography.
- Consistent with the branch business plan, provides sales focus and sets aggressive individual and team goals.
- Executes the sales staffing plan for the assigned local geography. Directs performance management of sales personnel.
- Ensures compliance with state, local and federal legal requirements and leads the local office with the highest business ethics.
- Represent Johnson Controls as a leader in the local community.
Bachelor's degree in Engineering, Business or Marketing. Five to eight years of progressive sales and/or operational experience in building systems and services. Three years of experience in a lead or supervisory role with responsibility for the productivity or development of others. Ability to relate to people at all levels, and to communicate both on a technical and non-technical basis.