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DESKTOP SUPPORT

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 Job Snapshot
Location : 
Cleveland, OH (map it!Map it!)
Employee Type : 
Full-Time
Industry : 
Computer Hardware
Manages Others : 
Not Specified
Job Type : 
Customer Service
Information Technology
Experience : 
At least 1 year(s)
Post Date : 
4/26/2013
Contact Information
Contact :
Autologin User
 Description Looking for talented desktop support consultants to hit the ground running in a full-service technical support center for a local Columbus enterprise-level corporation.
 Requirements
Education or Equivalent: (Minimum required to perform job)
- Minimum two years related experience required in technical support, customer service, or manufacturing/distribution operations.
- Call Center Experience


Knowledge/Skills Requirements: (List any special requirements to be able to perform job)
- Strong Communication Skills – Written and Verbal
- Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook
- Demonstrated experience supporting customer interactions and troubleshooting
- Experience supporting database software such as Fox Pro
- Experience supporting proprietary software applications
- Troubleshooting web browsers and security settings


Physical/Mental Requirements: (List any special requirements to be able to perform job)
- Ability to react to dynamic industry and rapid changes in information technology
- Flexibility and adaptability
- Ability to maintain customer focus in the midst of difficult circumstances
- Ability to manage multiple priorities in a fast-paced environment

Work Environment:
Standard business work environment. Some after hours and weekend work as needed to meet business needs.
The organization is a very fast-paced, changing environment. This position requires decision-making capabilities, superior customer service skills, and the ability to work independently. Sensitivity to accuracy, timeliness, and professionalism in all areas of support activity is imperative. Patience, tolerance, and flexibility are very important traits for an individual assuming this role. Strong interpersonal skills are a necessity.
Flexibility to work on a varied shift schedule.
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