Customer Service Representative/ CSR in Merrimack, NH

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 Job Snapshot
Location : 
Merrimack, NH 03054 (map it!Map it!)
Base Pay : 
$12.00 - $14.00 /Hour
Other Pay : 
commission
Employee Type : 
Full-Time
Industry : 
Call Center / SSO / BPO
Sales - Marketing
Computer Software
Manages Others : 
No
Job Type : 
Customer Service
Sales
Information Technology
Education : 
High School
Experience : 
Not Specified
Post Date : 
5/21/2013
Contact Information
Contact :
Chris Keck
Phone :
800-708-8367
Ref ID :
Sales
 Description



   
We are seeking a Customer Service Representative to work in a sales CSR role

  • Call Center Customer Service Representative will be calling on existing customers and leads within the company's database to pitch their value add
  • Customer Service Rep is required to provide excellent customer service on a daily basis
  • Customer Support Rep. will be following market specific scripts for various phases of telesales to customers
  • CSR will be updating and/or adding correct names, titles, telephone numbers, email addresses of training decision makers from Operators and Administrative Staff and enter into our proprietary Customer Service Management database
  • Customer Service Rep will be in charge of scheduling meetings for Sales Reps for business development cultivation purposes with new customers
  • CSR Support Rep will be working with a team of customer service representatives in a call center environment
  • Call Center Customer Service Representative will send Outlook meeting invites to prospect customers and Sales force as needed, etc
  •  Requirements
  • 1-2 years Business to Business (B2B) outbound telesales or customer service experience within a call center environment
  • Good customer service skills and excellent communication skills
  • Customer Relationship Management (CRM) database experience
  • Strong work ethic, with ability to work well in a team environment
  • Proficiency with Microsoft Office Applications essential
  • Self-motivated
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