Employee Type
:
Full-Time
Industry
:
Mortgage
Banking - Financial Services
Manages Others
:
Not Specified
Job Type
:
Finance
Banking
Real Estate
Education
:
4 Year Degree
Experience
:
At least 3 year(s)
Summary:
The Processor is responsible for assisting the borrower and production sales team in the coordination of all functions related to the processing and closing of all loans.
Responsibilities:
- Serve as subject matter expert (SME) regarding Caliber’s policies, procedures, products, promotions and technology
- Manages multi-state loan pipeline of loans
- Serves as primary liaison between borrower and inside operations staff
- Conducts daily review and follow-up with customers and vendors regarding outstanding items; gather necessary documentation as needed
- Responds to business partners’ e-mails, questions and phone calls
- Communicates to Team Leader if unable to achieve a timeline or to resolve an error
- Escalates any fraud files to Risk Management Leadership Team
- Assists Account Executive with underperforming business partners and conflict resolution
- Communicates to Account Executives and Loan Consultants on status/needs
- Serves as point-of-contact with broker
- Manages broker status and Account Manager/Loan Consultant pipeline
- Monitors Key Dates Calendar and reminds broker of cutoff dates accordingly
- Performs data entry to update all internal computer systems and loan files with notes regarding all actions that affect the loan in accordance with company requirements
- Maintains contact with customer to provide status updates on pending loans
- Reviews HUD 1 Settlement statement for accuracy and provides to closing agent
- Reviews title reports, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance
- Executes Review Approval Process
- Provides customer and closing agent necessary requirements for completion of loan closing
- Coordinates scheduling of loan closings with customer and closing agent
- Attends regular pipeline meetings and system training updates
Required Education / Experience:
- High School Diploma or equivalent; some college preferred
- Minimum three (3) years processing experience in high volume mortgage setting
- Experience with DU, DO and LP systems
Required knowledge, Skills and Abilities:
- Knowledge of FHA and FNMA policies and guidelines
- Knowledge of mortgage loan processing, compliance, investor products and underwriting guidelines
- Working knowledge of various fraud tools
- Strong interpersonal, oral and written communication skills
- Excellent customer service orientation
- Ability to multi-task, prioritize and time manage
- Ability to work autonomously under minimal supervision
- Excellent computer and Microsoft Office skills
Required Organizational Competencies:
- Adaptability
- Communication
- Innovation
- Integrity/Honesty
- Teamwork