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Collections Analyst

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 Job Snapshot
Location : 
Pleasanton, CA (map it!Map it!)
Employee Type : 
Full-Time
Industry : 
Services - Corporate B2B
Computer Software
Science & Technology
Manages Others : 
No
Job Type : 
Accounting
Finance
Professional Services
Experience : 
At least 3 year(s)
Post Date : 
5/11/2013
 Description

Collections Analyst – Pleasanton, California

  • Contact delinquent customers and maintaining excellent customer service;
  • Analyze past due portfolio
  • Work proactively to identify potential payment problems
  • Work with Inside and Outside sales groups to resolve issues
  • Work with billing and accounting to research payments and postings
    • Work closely with A/P, End-Users and Buyers to resolve issues and obtain payment approval
  • Meet standard measurements for collection activity, achieve call volume while actively maintaining research and resolution of account issues
  • Support Credit department in approving customer applications
  • Working closely with supervisor as needed

 Requirements

  • Goal driven with ability to prioritize work to meet department goals
  • Strong customer service skills and integrity
  • Excellent interpersonal skills, communications, both verbal and written and strong negotiating skills and abilities
  • Prior analysis experience and decision making capabilities desirable
  • Experience with commercial collections, including reconciliation and customer service is a plus
  • Bilingual – Spanish is a plus

 


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