General Manager - San Francisco

Ghirardelli is looking for a dynamic General Manager to assist in running the operations of our flagship San Francisco (Ghirardelli Square), California location. The right individual will uphold the integrity and promote the image of Ghirardelli through effective management of store operations and guest services. By working closely with the Area Manager, Management Team, Shop Personnel, and appropriate Corporate Personnel she/he will obtain optimum performance and brand recognition.

Key Job Responsibilities:

Management

• Develop through the proper usage of Leadership Techniques shop Supervisors and Salaried Assistant Managers (where applicable).
• Ensure the well-being of Shop Personnel through effective management of safety issues and protocols.
• Effectively communicate with all levels of the organization by following company standards of team building and recognition.

Retail Operations

• Establish and effectively control Daily Store Activities/Priorities.
• Uphold the values of Exemplary Customer Service through the modeling of behavior and establishing appropriate guidelines.
• Maintain high standards of Cleanliness and Food/Product Safety.
• Monitor the integrity of the inventory control systems by working with Vendors, Merchandising, Sales and Accounting.
• Proper usage of the MICROS systems in all its functionalities including Payroll, Inventory Management, COGS and Customer Service.
• Monitor sales and labor issues on a daily basis with a goal to maximize profitability without sacrificing customer service.
• Work in conjunction with Regional Managers, General Manager (where applicable) and Accounting Department to maintain the established P&L for the store.
• Work in tandem with Regional Managers and General Manager (where applicable) to establish store plans that are attainable and growth oriented.
• Perform Inventories of goods by following time tables established by corporation.
• Maintain Inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel.
• Respond in a timely manner to all avenues of Customer/Guest Services.
• Monitor the performance levels of the shop through statistical analysis of all appropriate reports.

Selection and Interviewing

• Perform basic Human Resources functions of payroll, scheduling, selection, interviewing and hiring under the auspices of the Human Resources Department.
• Develop shop personnel through the Performance Improvement Process and the pay for Performance Guidelines.

Prior Restaurant Management experience is required. A minimum of 4 years at a managerial level for a casual serve dining or higher establishment is required. A minimum of a High School graduate education is required. Applicant must be able to work in the U.S., no sponsorship is available for this position. Prior experience working with unions preferred.

Relocation within the Continental United States is available for extremely well qualified applicants.

Skills Required

• Strong oral and written communication skills
• Ability to work with little or no supervision.
• Team building skills of empathy, building of self-esteem, motivational techniques and empowerment.
• Ability to manage time effectively.
• Computer literacy preferable in MICROS, Excel, Outlook, Power Point, and Office Manager.
• Analytical ability for statistics and forecasting.
• Knowledge of POS systems

Ghirardelli is an E.O.E.

Only qualified applicants will be contacted for an interview