HOSPICE RN CASE MANAGER

• Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers
• Ensure resident/patient, visitor, and co-worker safety by remaining aware of and reporting any new or existing safety hazards
• Maintain good attendance record
• Actively participate in coordination of all aspects of patient’s care, in accordance with current professional standards and practice
• Contribute to patient and family counseling and education
• Develop and evaluate the plan of care
• Assume primary responsibility for a patient/family caseload that includes the admission and assessing, planning, implementing and evaluating phases of the nursing process.
• When designated, fulfills administrative and supervisory responsibilities and qualifications as required by State and Federal regulations, including, but not limited to, TAC Rules.
• Initiate communication with attending physicians, other hospice staff members and other agencies as needed to coordinate optimal care and use of resources for the patient/family.
• Practices Universal Precautions according to OSHA regulations and organizational policy
• Maintains confidentiality of all patient information, sharing only what needs to be shared with the interdisciplinary team in order for the patient to be adequately care for
• Respects patient/family rights by: (knocking on doors before entering the residence, addresses patient/family by name, allows patient to make own decisions when appropriate)
• Provides emotional support and compassionate care to the patient and family. Demonstrates listening skills, offers encouragement when appropriate, adjusts care to the patients physical condition each visit
• Obtain data on physical, psychological, social and spiritual factors that may influence patient/family health status and incorporate that data into the plan of care.
• Seek input from other team members regarding the patient plan of care to obtain additional knowledge and support.
• Maintain up-to-date legible patient records so that problems, plans, actions and goals are accurately and clearly stated and changes are reflected as they occur.
• Instruct/Educate primary caregivers, volunteers, and other staff to provide care as indicated.
• Attend interdisciplinary team meeting and facilitate discussion of issues from caseload for full staff discussion, consultation and evaluation; Participate in ongoing interdisciplinary comprehensive assessment
• Supervise and document observance of the hospice aide delivery of care every two weeks.
• Inform the Patient Care Manager of unusual or potentially problematic patient/family issues.
• Assist other nurse/case managers including assuming primary responsibility for patients when necessary
• Share in providing 24-hour, seven –day week coverage to patients/families when necessary. Is available for holiday, on-call, illness, and vacation coverage as needed
• Attends and participates in orientation; Participate in QAPI program and hospice sponsored in-service training
• Provide appropriate support at time of death. Reports death to appropriate physician.
• Follows policies regarding ordering and disposal of patient medications.
• Plans the administration of and/or administers medication with knowledge of actions, contraindications, side effects and desired outcomes.
• Participates in agency and community programs as requested
• Performs chart reviews as assigned
• Follows prescribed dress code, wears name tag appropriately and maintains a professional image to patients and families
• Perform other similar duties as assigned by Patient Care Manager

• Possession of a valid Texas Registered Nurse License; BSN, MSN, or CHPN preferred
• Proficient ability to communicate orally and in writing in the English language
• Minimum of two years of varied work experience as a professional nurse and preferably one of the two years in an acute setting
• Valid Texas Driver’s License and reliable method of transportation
• Ability to work independently; Ability to adjust to changing conditions and frequent demands. Ability to acquire new knowledge to perform additional or more difficult tasks
• Ability to maintain a positive, stable disposition in performing, working in association with staff, patients and families
• Ability to maintain a high level of performance in an environment of frequent demands and changes
• Ability to meet new and/or stressful situations with the appropriate responses, ability to work effectively as part of a healthcare team, to share information freely, to use and seek supervision and consultation verbally and in writing, and to be able to follow both verbal and written instructions
• Genuine caring for and interest in the care of mature adults, handicapped people and hospice Patients
• Ability to perform work tasks within the Physical Demand Requirements as outlined below
• Ability to comply with the Dying Persons Bill of Rights and Employee Responsibilities
• Ability to comply with organizational and departmental safety policies and procedures