Supervisor, Escrow

Responsibilities:

• Develop and ensure execution of policies and procedures as it relates to escrow analysis, mortgage insurance and insurance
• Develop and ensure execution of policies and procedures align with Investor and Regulatory requirements
• Management of all process functions within Escrow Management
• Work closely with Escrow Manager to spot trends, identify process improvements and react to performance related issues timely
• Management of productivity and quality of the work performed within Escrow Management
• Responsible for providing routine reporting (PassPort or Other) when and where applicable
• Manage personnel, which includes individual performance monitoring and discipline
• Manage relationship with vendors that support the success of Escrow Management

Ensure all customer requests with regard to Escrow Management are handled  timely

Skills & Abilities: (Include any required computer skills, regulatory knowledge, certifications, licenses, languages, etc)

• Associate degree or equivalent continuation of education required.
• Related supervisory experience in mortgage servicing required.
• Minimum two years management experience in mortgage servicing.
• Strong interpersonal/human relations skills.
• Strong verbal and written communication skills.
• Ability to supervise others with emphasis on productivity, teamwork and quality.
• Good organizational abilities and time management skills.
• Self management and distribution of workload.
• Strong customer service skills.

Working knowledge of Microsoft Office products.

PennyMac is an Equal Opportunity Employer