MAC Desktop Engineers

Job Description


We have a need for 2 MAC Desktop Engineers\ for a 3-6+ month opportunity located in Cambridge MA with a customer that has an option of hiring or extending after the trial period is over. Primary responsibilities will include the following:

Act as primary point of support for all MAC workstations & laptops, as well as Apple tablets and mobile devices, including, iPads and iPhones

Additionally support PC platforms, and integrate MAC clients into Windows enterprise, specifically mapping file & printer shares hosted on windows servers, joining systems to Active Directory, and integrating with exchange email.

Remotely troubleshoot hardware systems (i.e. PCs. MACs, FAX, printers, peripherals, and scanners)

Help with equipment refresh and upgrades, and manage systems collectively using enterprise solutions & best practices

Must be able to communicate with non-technical users

Log calls/incidents/outages in Help Desk System

Collect information to analyze and evaluate existing environment and maintain inventory of assets and installed software licenses.

Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.

Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software including Microsoft Office (Outlook, Word, Excel) as well as Adobe Creative Suite (Acrobat, Photoshop, Illustrator).

Research and recommend hardware and software to improve manageability and user productivity.

Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.

Record and maintain hardware and software inventories, licensing, and user access and security platforms (AV, etc)

Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.

Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.

Create and maintain system documentation, procedures, and inventory, including system problems and resolutions for future reference.

Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

Other duties as assigned.

Assist personnel of other departments as a computer resource.

Provide on-the-job training to new department staff members.

Provide computer orientation to new company staff.

Must be able to pass a criminal and drug test in order to qualify for the position
3+ years of IT support experience
Apple Certifications are
Experience Desktop Administration & Support in an enterprise environment
Knowledge of company supported hardware, software and operating systems to include configuration and connectivity.
Solid knowledge of MAC OSX Support & Administration skills
Fundamental knowledge of Microsoft Windows XP/7, & 2003/2008 Server operating systems
Fundamental knowledge of Active Directory
Experience with Microsoft Office XP/2007/2010 applications
Fundamental comprehension & support corporate networks: tcp/ip, Ethernet, ping, traceroute, DNS
Ability to manage time, competing priorities, and work with minimal supervision
Ability to investigate and analyze information and to draw conclusions.
Ability to plan, implement, test, and troubleshoot system software.
Ability to determine computer problems and to coordinate hardware and/or software solutions. Ability to communicate technical guidance and instruction to users on the use of PC/MAC applications and systems.
Ability to write technical instructions in the use of programs.
Knowledge of security best practices & procedures
Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
Ability to learn and support new hardware, software and operating systems.

Job Requirements


Job Snapshot

Base Pay $30.00 /Hour
Employment Type Contractor
Job Type Information Technology, Engineering
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11584-1
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using you are agreeing to comply with and be subject to the Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

MAC Desktop Engineers

Enter notes about this job: