# of Openings:  1

Description:


Quality Assurance Manager - Retail Solutions Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for airlines and railroads.  We serve more than 200 million meals a year to our 250-plus customers at more than 100 airport locations around the globe.    We are currently looking for a Quality Assurance Manager to join our Retail Solutions team based in at our regional office in Arlington Heights, Illinois.  Reporting to the Senior Manager, Retail Solutions, Supply Chain & Operations the Quality Assurance Manager will be responsible for quality element control related to operation, policy and procedure auditing, leading quality improvement projects in catering units, CPU’s and other supplier facilities, and driving defect prevention and detections.    Essential Duties & Responsibilities 

Leads and monitors food safety improvement projects for the Retail Solutions team.

Audits Last Mile Provider, CPU’s, and Supplier food safety programs for effectiveness by verifying HACCP, sanitation regulatory compliance in business unit

Monitors corrective action systems

Educates (trains) staff and managers, as needed, in food safety related issues

Plays a key role in developing a comprehensive food safety program

Ensures HACCP program compliance, maintains current CCPs and SOPs and develops new ones as appropriate (e.g.for double-provisioned product)

Implements and controls the TQM program

Champions the total food safety improvement efforts and initiates problem solving efforts and assures implementation

Coordinates actions to prevent the occurrences of nonconformities

Maintains customer compliance resolution includes leading investigation of food safety complaints

Insures preventative and corrective actions are implemented

Supports customer audits, government audits to meet compliance

Verifies and insures company policies and procedures are followed

Controls compliance to Gate Gourmet micro-sampling program Qualifications Education

• Bachelor's Degree in Business or equivalent work experience
• Advanced Degree preferred

Work Experience

• Minimum 4 years experience in a Quality function in the food production or airline catering industry required.

Job Skills

• Advanced knowledge in food/catering processes, manufacturing methods, inspection, and quality auditing
• Knowledge of TQM and Continuous Improvement methodologies
• Basic Lean, Six Sigma and Continuous Improvement knowledge a plus
• Detail oriented a plus
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills interact well with multiple departments as required
• Able to work with little supervision
• Change Agent
• Multi-lingual a plus

Communication Skills

• Excellent reading, written, and oral communication skills
• Able to communicate key concepts and ideas to a diverse audience

Certificates, Licenses, & Registrations

• HACCP or ServSafe Certified

Environmental Requirements

• Travel around the Chicago Airport area (Office, Kitchen, Customer visits, O'Hare)
• Some domestic travel may be required

  Demonstrated Competencies to be Successful in the Position:
 

• Thinking - Information search and analysis, problem resolution skills
• Engaging - understanding others, team leadership, developing people
• Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
• Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Candidates will be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.
 Gate Gourmet is proud to be an Equal Opportunity Employer!