Manager, Human Resources 
Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for airlines and railroads.  We serve more than 200 million meals a year to our 250-plus customers at more than 100 airport locations around the globe. 

We are currently looking for a Manager, Human Resources to join our operations team for our kitchen facility located at the Chicago O'Hare International Airport.  Reporting to the Director, HR for the Central Region, the Manager, Human Resources will act as an human resources business partner to the General Manager of the operating unit to understand business objectives and identify corresponding human resource needs; implements human resources strategy to support business objectives. 

Essential Duties & Responsibilities: 

* Partners with Operations and other key functions to develop programs that support employee retention.

* Helps drive division-wide human resources strategy, programs and processes into units.

* Partners with operations and training functions to identify training needs and provide input on training approaches and content.

* Partners with operations and recruiting functions to identify and understand workforce needs; may be required to actively participate in recruiting union hourly employees and support recruitment for exempt and non-exempt positions.

* Serves as the primary employee and labor relations manager to mediate and resolve employee disputes and union grievances for kitchen.

* Provides counseling/training for unit management in the areas of labor/employee relations, EEO, affirmative action and discrimination.

* Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws, and applicable collective bargaining agreement(s).

* Receives and responds to employment-related claims from various government or public agencies; recommends settlement or defense based on actual investigation of facts.

* Accomplishes human resources and organization mission by completing related results as needed.

 

Qualifications
 

Education:

* Bachelor degree from four year college or university required.



Work Experience: 

* Four to six years experience in progressively responsible human resource roles, with at least two years experience in Labor Relations and Employee Relations.

* Experience recruiting in transportation, hospitality, manufacturing or food service environment highly desirable.

 

Job Skills: 

* Multi-lingual skills highly desirable.

* Demonstrated knowledge of state and federal employment law.

* Position requires experience and skills in:

    * Business acumen

    * Effective relationship building

    * Business partnering

    * Cross-functional collaboration

    * Talent acquisition

    * Business partnering

    * Negotiation

    * Establishing metrics for human resources performance

    * Analysis

    * Time management

    * Prioritizing multiple projects/tasks

* Candidate must have strong interpersonal skills, and be highly organized, action oriented and collaborative.

* Must also have proficiency in all areas of EEO/Tile VII compliance including expertise in investigating and formally responding to Title VII charges.

* Must have strong computer and database application skills (Excel, PowerPoint, etc.).

 

Communication Skills:

* Excellent oral and written communication skills; must also be a good listener.

 

Certificates, licenses and registrations:

 * PHR / SPHR preferred.
 

Environmental Requirements: 

* Must be able to travel frequently between assigned units in the designated geographic area.

* Ability to travel up to an additional 10% of the time.

Demonstrated Competencies to be Successful in the Position:

Thinking - Information search and analysis, problem resolution skills

Engaging - understanding others, team leadership, developing people

Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively

Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

Gate Gourmet is proud to be an Equal Opportunity Employer!