Job Snapshot
Location:
Chicago, IL 60611
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Industry:
Government - Civil Service
Other Great Industries
Job Type:
Government - Federal
Customer Service
Other
Experience:
At least 3 year(s)
Contact Information
Description
In anticipation of contract award
FPMI Solutions is seeking
experienced Federal Information Specialist Supervisors-Help Desk
in Chicago, IL.
FPMI has a proven history of success in Enterprise Contact Center Operations, Human Capital Solutions and Courseware, Simulation and Training. We are a government contractor who has successfully delivered these services to nearly every branch of the Federal government. Our commitment to excellence and integrity has driven us to hire and retain the best candidates available.
FPMI is seeking experienced Federal Information Specialist Supervisors. Previous experience working in a Federal Call Center or Help Desk environment is preferred.
The Lead Information Specialist Supervisor will work on-site to implement off-the shelf technology solutions to improve and enhance data collection, tracking and reporting of call center activities.
Qualified applicants will be experienced in the following duties:
- Directly supervising Information Specialists staff
- Analyzing and preparing reports on trends in customer requests for assistance
- Recommending improvements in overall service
- Monitoring staff performance & implementing effective quality control measures
- Directly handling customer inquiries & providing accurate and timely responses
- Drafting written responses & correspondence including those that fall under FOIA
Requirements
Previous experience working in a Federal Call Center environment is preferred.
FPMI employees experience challenging careers, rewarding opportunities, and a positive, supportive team atmosphere. We provide competitive compensation plans, paid vacation and sick leave, and a comprehensive benefits package and 401k plan
Qualified Candidates should apply online at http://www.maxhire.net/cp/?E55469361D43515B7E541A2C775C1D260728 or email resumes to [Click Here to Email Your Resumé]. (In subject line please reference
Lead Information Specialist Supervisor (#83-36-MH1505)
For more information contact [Click Here to Email Your Resumé]
FPMI is an Affirmative Action / Equal Opportunity Employer.
FPMI is a participant in the Employment Eligibility Verification Program (E-Verify)
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