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Customer Call Center Representative

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Job Snapshot
Location:
Hammond, IN 46320 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Banking - Financial Services
Manages Others:
No
Job Type:
Banking
Customer Service
Education:
High School
Experience:
At least 1 year(s)
Travel:
Negligible
Post Date:
11/3/2009
Contact Information
Fax:
219-513-0357     instantly fax your resume >>
Description At Citizens Financial Bank, we all share a common mission:

  • Be a high-performing independent community bank driven by our ability to successfully manage relationships with businesses and consumers;
  • Provide a stimulating and challenging work place for its employees that encourages, develops and rewards excellent and innovative performance.

    Since 1934, we have been providing true Personal, personal banking with over 22 locations in communities throughout the Southern and Western Chicago Suburbs and Northwest Indiana.  We are proud of our excellent reputation by delivering outstanding customer service w/a full range of consumer and business banking products.


    • CALL CENTER REPRESENTATIVE
    We are presently seeking a dynamic bi-lingual customer service professional for a full time Call Center opportunity in Northwest Indiana.  Candidates are expected to provide a variety of service and sales functions, including accurately providing account information, promoting the Bank’s alternative delivery channels and products while ensuring all service, operational, and sales standards determined by the organization are met.  Endorse the sales culture by identifying customer's needs and referring current and prospective customers to appropriate banking staff.

    Responsibilities include and are not limited to:

  • Assist customers with all inquiries regarding deposit and loan accounts in a professional manner.

  •  Achieve established department standards for referrals.  Proactively approach all customers with needs-based suggestions regarding Bank products and services and referring opportunities to appropriate banking staff. 

  • Achieve established performance standard for CSC Scorecard.

  • Achieve department standard for consumer loan applications.

  • Achieve department standard for internal mystery shop.

     

    Talent at its BEST!
    The key to our success is attributed to our team of talented associates. We provide a work environment that enhances the success of our valued co-workers by providing an exceptional training program, professional development, advancement opportunities, and recognition of individual and team accomplishments.

    "Family-friendly" benefits for full-time associates include an Employee Stock Ownership Plan (ESOP); 401K; Anthem Blue Cross/Blue Shield health insurance, paid vacation, holidays, sick and personal business days; long-term disability, life insurance; employee assistance program (EAP), supplemental insurance benefits, free banking services and much more!

    Resumes can be e-mailed to: [Click Here to Email Your Resumé] or faxed to: 219-513-0357; or mailed to: Recruiter, Citizens Financial Bank, 8301 S. Cass Avenue, Darien, IL 60561. To officially apply, complete an employment application at any Citizens Financial Bank location.

    EEO/AA M/F/V/D

     

    To view current career opportunities, visit us at: www.mybankcitizens.com

    • Requirements
    • Excellent sales skills.
    • Excellent customer service skills.
    • Excellent communication skills – written, verbal, and listening.
    • Bi-lingual - fluent in Spanish.

    • Requires one year of retail sales and service.

    • Moderate computer user skills and knowledge of Internet.
    • Knowledge of bank operations, processes and regulations.
    • Reasoning ability – ability to apply common sense understanding to carry out instructions furnished in written or oral form.  Ability to deal with problem involving concrete variables in standardized situations.
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