Manager-Financial Svcs Support

Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

The Manager – Financial Services Support will be responsible for a broad range of performance analytics, financial and root cause analysis, process and policy development and implementation and executive level communication and presentations driving change within the organization.

Responsibilities:

Development of business cases for capital investments related to tools, ticketing processes and system enhancements to reduce revenue leakage.

Work closely with cross-functional teams to drive organizational efficiencies resulting in procedural excellence.

Provide recommendations that result in strategy and execution for process improvements.

Quantitatively evaluate, recommend and execute action plans based on reporting / analysis in order to enhance the operational efficiency and experience of our internal and external stakeholders.

Frequent communications and presentations to our Executive team identifying service credit adjustment trend reasons and root cause, thus translating impact to the company’s financials.

Manage communication process and delivery to the management of our major internal stakeholders, hosting conference calls, training and directional guidance.

Provide a broad range of performance analytics and reporting as required by business.

Willingness to travel up to 25% of time to deliver strategy and process improvement plans to key stakeholders.

College degree and 4-6 years professional level experience with 1-3 years supervisory experience for supervisory roles; or 8+ years professional level related experience with 1-3 years supervisory experience for supervisory roles; or an equivalent combination of education and professional level related experience required.
Essential Skills:

Superior analytical ability
Strong math/financial skills
Experience in settlement processing and the art of negotiation
Able to interpret and communicate often highly technical data and interface with appropriate technical groups such as repair, field techs/NOMs, translations, etc.
Able to multi-task and produce high volumes of work
Strong communication and organizational skills
Ability to work in team environment
Able to handle high stress and confrontation
Preferred Skills:

MBA degree or equivalent experience, preferably in Mathematics, Finance, Accounting or Communication disciplines

Educational Assistance

Tuition Reimbursement

Professional Dues Reimbursement

Career Development and Training

Paid Time Off

Vacation

Holidays

Health Insurance

Medical and Dental Insurance Options

Prescription Drug Plan and Vision Coverage

Pre-Tax Flexible Spending Accounts

Retirement Plans

401(k) Plan With Employer Match

Experience the benefits of a growing company
For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.

Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.

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There is no relocation package offered for this position.

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We offer competitive salaries, a comprehensive benefits package, and opportunities to grow your career within an excellent working environment.
WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

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