Looking to find candidates who have experience handling "quality" complaints not complaints from a customer call.
Someone from manufacturing that does CAPA investigations for complaints is NOT the best fit.
The candidates will be managing individual complaints on various clients’ product lines, from opening to closing.
They will be expected to work on 25 to 30 complaints in a day. They will be responsible for accurate and timely data entry in corporate complaint database.
They will coordinate complaint investigations, including determining investigation strategies, as needed with internal and external resources.
They will communicate directly with clients’ customers regarding reported complaints and resolutions but they will not be receiving the customer calls.
They will analyze complaint data to identify any trends, and provide information to department management and other personnel that may lead to a Corrective Action Request.
They will work with other departments and vendors on known or emerging issues to resolve quality problems that may impact patient safety.
They will respond to technical or medical information requests from healthcare professionals, clients’ personnel and consumers.
They will assist global departments by providing ad-hoc reports related to product complaint trending and investigations including doing adverse reporting or SAE and data collections.