Client Care Specialist

Client Care Specialist

Miller’s

Full time position

Akron, Ohio

Miller’s is a well recognized name in the Akron, Canton, Cleveland, and Youngstown areas.  Our homecare medical equipment division has grown into four full-service locations serving communities throughout Northeastern Ohio. At Miller's, Customer Service is our core belief.

Position Description

• Assists our customers on the phone by answering and scheduling service/repair inquiries along with obtaining the information necessary to expedite the our customer orders
• Ensure accurate orders, resolve customer concerns, funding verification and on the road scheduling
• Verify all aspects of the customer information and obtain all required forms and signature
• Provide our customers with product education and information on use of the equipment, including safety issues, funding considerations, delivery schedules, and company policies

This position requires a High School degree or GED equivalent, at least 2 years of previous Customer Service experience, and:

• Good computer skills
• Excellent communication skills – both verbal and writing
• Math aptitude – addition, subtraction and division
• Patience and good listening skills
• Empathy for others and the ability to make others feel comfortable
• Attention to details
• The ability to handle several problems at the same time
• The ability to make independent decisions, if required

At Miller’s, we expect our employees to embrace our company values: Integrity, Respect, Service, & Professional Excellence. We are a growing company that has created a collaborative and supportive environment, recognizing and rewarding the strengths of individual employees. We offer a competitive benefits and wage package.  EOE