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Employer Quick Look

Potbelly Sandwich Works

(Private)  
Restaurant
2,500 - 5,000 employees  |  
Overview
Potbelly Sandwich Shop got its start as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop.  Before you knew it, word got out about our craveable toasty sandwiches, and we couldn’t contain the irresistible Potbelly vibe and food to simply one location.

Today, there are more than 260 Potbelly Sandwich Shops serving neighborhoods in 18 states, plus Washington DC.  The unique Potbelly experience is created by simple, fresh and tasty food, live local music, eclectic décor and friendly employees whose mission is to make people really happy.

  • Building the Potbelly Nation! We are opening more shops in more places across the country. This kind of growth means more opportunity for you, whether it’s in our shops or at our Support Center. We’re looking for leaders at every level who have positive energy, great teamwork and the desire to succeed both personally and professionally. We are creating the Potbelly Nation. You can help us build it.
  • Fast, but not Fast Food. We use fresh ingredients to prepare our sandwiches, salads, hand-dipped shakes and fresh-baked cookies. Every Potbelly is unique – filled with authentic neighborhood memorabilia, real wood furniture and really good tunes, including live music several days a week.
  • Start your Potbelly Journey! Whatever your journey may be, we can get you started on the right career path with fun-filled, thorough and innovative training as well as continuous on-going development. You’ll get feedback to help you along the way so you can achieve your goals and move along the Potbelly Path. What do you think? Where will your Journey take you?
Culture
At Potbelly Sandwich Shop we take pride in our awesome products, people and place. We serve only the highest quality products from the freshest ingredients, and our warm, homey environment is adorned with eclectic antiques and hand-painted signs. Our live music adds a fun feeling and neighborhood vibe to all of our stores – each is a unique place our customers love to visit.
Benefits
There’s nothing better than being rewarded for a job well done. In addition to a world of opportunity and competitive compensation packages, Potbelly offers eligible employees the following benefits: Medical, Dental and Vision Insurance, Store Term and Long Term Disability, Domestic Partner benefits, Life Insurance, 401K with company match, Flexible Spending Accounts, Employee Assistance Program, and Paid Time Off. We also offer such perks as Potbelly meal discount!
Career Opportunities
Our Vision
We are creating the Potbelly Nation. We want our customers to feel that we are their neighborhood sandwich shop and tell others about our awesome products, people and place.
People
We look to staff our shops and our Support Center with smart, talented and kind people who share in and demonstrate our Potbelly values. Values such as trust, respect and integrity are important to us, and make Potbelly a place our employees love to work. We empower our employees to do what is right, encourage them to perform at their personal best, and help them to work together as a team to make sure we deliver a positive experience to everyone who works here. In the end, we are a fun, friendly, and hardworking group of people who take care of our customers, while at the same time, take care of each other.

And let's talk about opportunities. Over the past 5 years, we have grown to over 200 company-owned stores in multiple markets across the country. This kind of growth creates amazing opportunities for our employees. To help our people take advantage of these opportunities, we are committed to training and leadership development. This includes training, mentorship, and performance support to help employees succeed today, while developing the skills, management capabilities and leadership characteristics they will need to advance in the future. Our Management Training Program provides new managers with a comprehensive training to prepare them for success, and is followed by on-going in-store coaching with their General Manager. In short, we grow when our employees grow – which means a world of opportunity.
Products
Potbelly started in 1977 when a little antique store on Lincoln Avenue in Chicago started selling toasted sandwiches (right along with vintage stoves, old books and other knick knacks) to boost business. The same care and attention used to select our antiques went into the recipes and menu preparation. Meats and cheeses were sliced in the store every day. The bread finished its baking as the sandwich came out of the oven, making it perfectly toasted on the outside and soft and warm on the inside. Fresh, crisp vegetables and condiments topped them for a tasty sandwich like no other. And folks could add an old-fashioned, real ice cream milkshake that was hand dipped especially for them. We still do things exactly the same way today. For over 30 years we have maintained this distinctive homemade quality and pride in our food that made our first store on Lincoln Avenue a local favorite.

As you would expect, our passion for great food helped us develop a huge following of loyal Potbelly fans. Sandwiches like "A Wreck" made with Black Angus roast beef, old world salami, oven roasted turkey breast, hickory smoked ham and melted Swiss Cheese, have put an end to the antiques part of the business (although all our stores still have a bunch of antiques around and books to read). The chicken salad in our Chicken Salad Sandwich is handmade every day. Our Italian Sandwich has four Italian meats - authentic capicola, mortadella, salami, and pepperoni. The meatballs in our Meatball Sandwich are covered with rich marinara sauce and provolone. It's straight forward, great tasting, wholesome, comfort food.
But we have more than just great sandwiches. We have two big new salads, the Uptown and Farmhouse. Both are freshly made with all-natural grilled chicken breast and loaded with flavorful ingredients like grapes, hard-boiled egg, candied walnuts and bacon all on a fresh salad mix. All of our soups are loaded with vegetables and other tasty stuff. And the Chili is super-meaty - just like Mom's.
We are also famous for our sweets like cookies baked fresh throughout the day. We take the time to make sure that each hand dipped milkshake, malt, and smoothie comes with a cute little butter cookie on the straw. Our ice cream sandwiches don't come out of a wrapper, but are made right before your eyes by layering real ice cream between two of our outrageous Oatmeal Chocolate Chip Cookies.
Our beverage cooler holds some of the usual favorites plus other fun, hard-to-find drinks that you won't see everywhere. We truly appreciate every customer who comes in to visit us. We recognize that everyone is an individual with unique tastes, likes, and eating styles - including a desire to eat well.
At Potbelly, you get the chance to create the sandwich or other item the way you want to have it. You can get "Thin-Cut" bread (we remove 1/3 of the bread), leave off the mayo, or load up on lettuce, or tomatoes, or sliced pickle, or our unique Potbelly Hot Peppers…it is up to you. The choices are endless. We don't start making your food until you place your order…so you can let your mood determine what you order.
From their very first visit customers are often hooked (some have even been known to experience intense cravings the very next day). It doesn't take long before Potbelly fans have a favorite sandwich or salad they refer to thereafter as "My Potbelly".