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Employer Quick Look

Alorica

(Private)  
Computer Software
5,000 - 10,000 employees  |  
Overview
Alorica is a global leader in delivering BPO customer contact management solutions. Alorica provides a variety of advanced customer contact management solutions such as customer care, technical support, sales, collections and social media services for Fortune 1000 companies mainly in the communications, technology, media, financial services, government, healthcare, automotive, retail and consumer product verticals. Alorica’s specialty is providing flexibility to its clients while delivering high quality service. Headquartered in Chino, California with nearly 20,000 employees housed in 34 global contact management centers, Alorica provides unprecedented client support and attention. Alorica supports several customer communication channels including voice, email, chat and social media from onshore, near shore and offshore facilities. Additionally, Alorica provides fulfillment services and reverse logistics services through its U.S. logistics centers. For more information, please visit www.alorica.com.
Culture
Alorica was founded in 1999 and has matured into a top provider of Business Process Outsourcing in Customer Contact services. The recent combination of Alorica, PRC, Ryla, and Incentica has yielded an outsourcing conglomerate, with over 34 locations, on 3 continents, and nearly 20,000 employees.

Today, Alorica has one of the largest US workforces of any customer contact outsourcer, and a global footprint that extends to India and the Philippines as well as Central America. Additionally, Alorica is one of the largest Minority Business Enterprises (MBE) in the Contact Center Industry and a leader in workforce and cultural diversity.

The New Alorica provides the capabilities to drive from reach to acquisition, conversion, retention, and loyalty. We now have a portfolio of services that covers all of our client's customer touch points beginning with Digital Strategy and Social Media Monitoring services, Direct Marketing and Sales within B2C and B2B channels, Customer Service, Fulfillment and Reverse Logistics, Customer Care, Technical Support, as well as Warranty and Repair services.

Now, Alorica's industry experience bridges a wide range of industries including: Telecommunications and Wireless, Internet Services, Satellite Services, Consumer Electronics and Technology, Media and Entertainment, Consumer Products and Retail, Energy and Utilities, Financial Services, Government, Healthcare, Insurance, as well as Travel and Tourism.
Delivering Value and Quality

Our ability to Deliver Value and Quality is the basis by which we are judged by our clients and the reason they return year-after-year. Our teams continuously drive to increase the value we deliver from the floor of our centers to the executive offices. We invest in this principle by implementing world-class technology platforms and processes that can support our focus on being metric driven so nothing is left to chance.


Since 1999, Alorica has grown into a valuable outsourcing partner for the Fortune 1000. Today, we serve corporations across a wide range of industries with a variety of customer contact solutions. While other companies focus on controlling change to maximize profits, we have understood from the beginning that our client's rely on our ability to react quickly and effortlessly to change.

Contact

Corporate Headquarters

14726 Ramona Ave., 3rd Floor

Chino, CA 91710

(909)-606-3600 Voice


General information, questions, or comments:

info@alorica.com


Investment information or information on partnership opportunities:

partners@alorica.com


Career opportunities please visit:

www.aloricajobs.com