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Employer Quick Look

Monro™ Muffler/Brake & Service

 
Overview
Monro™ is a strong, growing company. Founded in 1957 in Rochester, New York, our stock trades on the NASDAQ stock exchange. We have 780 company-owned locations operating as Monro™ Muffler/Brake & Service stores, Mr. Tire® Auto Service centers, TreadQuarters® Discount Tire stores, Autotire Car Care Centers and Tire Warehouse Tires. A few Monro™ Muffler/Brake & Service stores are located within BJ Wholesale Club Tire Centers. We service over three million cars each year in 19 Eastern and Midwestern states.

When you join Monro™, you join an industry leader with a great track record:
- The largest, most profitable independently owned under-car repair specialist in the USA.
- Named one of the Top 200 Small Companies in America by Forbes magazine three years in a row.
- Financially strong with resources to grow, while many competitors struggle. Our growth is creating promotion opportunities at all levels in our company.

Monro™ offers customers a wide range of repair services. We do exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning and scheduled maintenance services.
Benefits
Our pay plans let store employees share in the success they create. Every store employee has a guaranteed base rate that they cannot fall below. Employees can earn more through personal performance and/or store performance. Every year, our top performing Store Managers are given Monro Muffler Brake, Inc. stock options. Monro™ provides a full range of employee benefits: - Medical insurance - Dental insurance - Temporary and Long-Term Disability insurance - Company paid Life and AD&D insurance - 401(k) Retirement Plan, with a company match - Tool insurance - Paid Vacation and Holidays - Employee Part and Labor Discounts - Employee Stock Purchase Plan - ASE Certification Reimbursement Program - Tool Purchase Program - Employee Assistance Program - Uniforms - Direct Deposit - Recreational Discounts
Vision
Our vision is to be the dominant auto service provider in the markets we serve. We commit everyday to:
- Provide customers with superior value via a quality job at a fair price, with superior convenience and customer service.
- Be a rewarding place for dedicated, motivated employees to work.
- Provide superior returns to shareholders.

We also live by a set of values that guide our actions… they’re based on TRUST and build TRUST.
T otal Customer Satisfaction
R espect, Recognize and Reward
U nparalleled Quality and Integrity
S uperior Value
T eamwork

Total Customer Satisfaction
We follow Motorist Assurance Program (MAP) guidelines to promote customer trust. Monro™ insists on good inspections, written estimates, work authorization, returning old parts at the customer’s choice, and a warranty. Our store employees are asked to recommend only what the customer needs, nothing more.

Respect, Recognize, Reward
We believe in sharing the success our team creates with the people who make it happen. That’s why we offer spiffs, contests and bonus programs. Every year our top performing Store Managers are given Monro Muffler Brake, Inc. stock options.
People
We set high standards in all areas, including the people we hire. We seek dedicated, motivated people who want to perform at a high level, and be paid based on their performance. Monro™ provides exciting opportunities for those people.

Career Growth
We promote from within whenever possible. Our growth is creating new Store Management, Market Manager, Zone Manager and corporate jobs. We provide on-the-job and classroom training to help employees get ready for promotion.

Technical Training & Support
We provide technical training for store employees through videos, vendor clinics, a technical hotline and a training team. We reimburse employees for ASE certification.

Performance Pay Plans
Our pay plans let store employees share in the success they create. Every store employee has a guaranteed base rate that they cannot fall below. Employees can earn more through personal performance and/or store performance. Every year, our top performing Store Managers are given Monro Muffler Brake, Inc. stock options.

Teamwork
The most important members of our team serve our store customers. The rest of us support them. When we work as a team, we get better results and have more fun.

Monro™ is an Equal Opportunity Employer.
Products
Monro™ offers customers a wide range of under-hood and under-car general repair services, including:
- Exhaust
- Brakes
- Suspension
- Alignment
- Ride control
- Tires and related products
- Batteries
- Electrical
- Scheduled maintenance
- Air Conditioning

We use brand name parts our technicians and customers appreciate, like Monroe, Walker, Moog, Wagner, Valvoline, Champion, Exide, Bridgestone, Goodyear, Yokohama, Michelin and Pirelli. We invest in the equipment our technicians need to do the job right the first time.

To give customers confidence in having Monro™ do needed work:
- We provide a Best Price Guarantee. We match valid competitor prices before they buy. We match legitimate competitor prices for 30-days after they buy.
- We offer a Monro™ credit card and financing specials.
- We provide a competitive warranty.
Contact
Monro™
Fax: 585-647-1938

Mailing Address: 200 Holleder Parkway, Rochester, NY 14615
Website URL: http://www.monro.com