Today, more than ever, companies are realizing the significant savings and increased customer satisfaction from automating their customer contacts. Many businesses, however, struggle with the challenge of designing, developing, hosting and maintaining automated call center and interactive voice response (IVR) applications because they lack the in-house expertise. That’s why more companies are turning to West Interactive to help them discover the possibilities of an IVR application and how it can improve customer service while driving down customer contact costs.
At West Interactive, a division of West Corporation, we give companies the power to bridge the divide between providing superior services and reducing customer contact costs. Our focused and comprehensive voice self-service solutions, featuring touch-tone, speech recognition, natural language speech and other interactive voice response (IVR) technologies, allow your customers to easily access information or conduct transactions, via traditional or wireless telephones, hand-held devices or the Internet.
For more than a decade, we have been helping companies across a wide range of market segments become more efficient, lower their costs and improve customer satisfaction. We leverage our in-depth, vertical market knowledge and expertise to create solutions that not only meet the needs of your industry, but address the unique requirements of your company.
At West Interactive, we make sure that we stay on top of industry trends that may affect your business and work to develop solutions to help you stay ahead of the game. Our experts apply vertical and cross-industry best practices when designing and developing your interactive customer contact systems to ensure they perform optimally and generate positive and tangible results.
At West Interactive, our hosted contact center solutions give your company the ability to unleash the potential of interactive voice response systems to drive more revenue and lower costs. But perhaps more importantly, we give you the power to connect with your customers and strengthen your relationships.
It is our unique ability to create tailored IVR call center solutions, with client-driven features and functionality, that helps set West Interactive apart and allows your company to realize your goals. We use proven methods to bring these managed and hosted IVR solutions to market quickly to delight your callers with unmatched care and service.
West Interactive is innovative, forward thinking, customer focused and on the cutting edge of technology, all qualities we're looking for in our ideal candidates.
If you thrive in a fast paced, growth oriented culture and are looking to be a part of the dynamic automated customer contact solutions industry, we invite you to take a closer look at our exciting career opportunities, including: information technology, systems development, applications development, professional services, speech technology, client services and sales.
At West Interactive, you'll enjoy competitive compensation, outstanding benefits such as paid time off, health and medical coverage, ongoing rewards and recognition, and career building and advancement opportunities.
at West Interactive Corporation