“One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of associates.”
About BFS Retail & Commercial Operations, LLC
Harvey S. Firestone (1868-1938) founded The Firestone Tire & Rubber Company in Akron, Ohio, in August 1900, and started marketing solid rubber tires for carriage wheels. Firestone joined the retail store arena offering basic car service and tire sales in the mid-1920s when the original Firestone Service Centers were opened.
Bridgestone Corporation, founded in 1931 in Kurume, Japan, purchased Firestone in 1988, transforming the company into the world’s largest manufacturer of tires and other rubber products. Bridgestone and Firestone operations in the Americas were consolidated in 1990 as Bridgestone/Firestone, Inc.
In July 2003, BFRC combined GCR Truck Tire Centers and C&F Tire Centers to build a stronger commercial tire and service organization under the name BFRC Commercial Tire Group. This new entity consists of 192 store locations and 29 manufacturing locations in the United States and Canada.
Today, BFS Retail & Commercial Operations, LLC and its subsidiaries employ approximately 22,000 associates in North America. BFRC consists of more than 2,200 company-owned consumer and commercial stores in the United States and Canada as well as the company’s own credit card operations. The store channels include Firestone Complete Auto Care, Morgan Tire / Tires Plus, and GCR Truck Tire Centers.
Today BFRC operates the largest number of company-owned full-line automotive retail generalist stores in the world.
For further information, please visit our Web site at www.bfrc.jobs
Our Vision:
To be unsurpassed in earning and sustaining Superior Customer Loyalty in all phases of our business.
Our Mission:
Committed to providing a Positive Customer Experience...Every Time.
Our Values & Commitments:
To provide the foundation to see the Vision and achieve the Mission.
We Demonstrate commitment to these values by...
Teammate Capability
- Putting quality, honesty, respect and caring for each other first
- Insisting on injury-free work practices
- Creating a diverse, fun, productive and harassment-free work environment
- Capitalizing on opportunities to learn, be involved, advance and excel
- Offering appropriate levels of benefits and compensation, encouragement, recognition and special teammate assistance
- Providing the proper communications, tools, technology and practices
- Encouraging necessary innovation, creativity and risk
Customer Loyalty
- Keeping the promise we make or imply
- Being prompt, friendly, and attentive
- Listening carefully to understand needs and concerns
- Communicating clearly, consistently, confidentially and honestly.
- Being sensitive to any concerns over cost and inconvenience
- Presenting a clean, professional and positive image.
- Assuring quality work, the first time
- Delivering "The experience you want."
Community Involvement
- Offering high quality skills, expertise, resources and leadership
- Encouraging teammates to volunteer and serve
- Working toward a clean and safe environment
Ethically Earn Growth and Prosperity
- Never compromising safety, quality or integrity
- Attracting and retaining capable teammates
- Creating a pro-company environment
- Protecting and enhancing the company name, assets and reputation in everything we do
- Serving a diverse customer base with a diverse population of teammates
- Continuous growth in customers, sales, profits and market share
Employment Brand Supports the Retail Brand
The retail brand message “A Promise to Care,” and the retail tag line, “The Experience You Want” results in powerful messages to our teammates and customers. It is more than words; our actions support our promises.
To consistently deliver on our promises to care for customers requires Teammates receive equally meaningful promises. In this business, “care,” “experience,” and “promise” must come together for teammates so the overall business goal of growing “customer loyalty” is achieved. The following outline positions our employment brand with our retail brand;
Employment Brand is:
Where your
Career experience includes our
Promise to Care
Retail Brand is:
Promise to Care
Honoring our promises to teammates creates the teammate loyalty that ultimately drives customer loyalty. This is “The Experience You Want” as a teammate and as a customer.
The Career You Want.
Customer Service
The foundation of career success.
- Delivering top-quality customer service
- Becoming an authority on tires and
automotive services
- Developing retail merchandising skills
- Developing and applying your customer relationship skills
Manager of Tire Sales
A leader inside and outside the store.
- Providing product and sales education to others
- Conducting sales promotions
- Developing business-to-business relationships
- Maintaining displays
- Servicing accounts
Manager of Vehicle Service
The cornerstone of auto care.
- Selecting, leading and coaching your team
- Combining technical knowledge with customer
care skills
- Developing and maintaining positive
customer relationships
- Purchasing parts, materials and equipment
to meet the needs of customers and teammates.
- Scheduling people and services
Store Manager
The pinnacle of store and business management.
- Managing all facets of sales, marketing and operations
- Selecting, coaching and leading all store teammates
- Developing long-term customer relationships
- Purchasing, merchandising, advertising and promoting all products and services
District Management
Multi-faceted management of multiple stores.
- Expanding and applying a broad range of
management and leadership skills
- Managing advertising, merchandising and sales
promotions
- Solving store-specific challenges and issues
- Administering the human resources, merchandising
and operating policies of the company across
approximately 30 stores and 300 people
Senior Management
Providing support for all 2,200 stores.
- Regional/Zone management
- Finance
- Real Estate
- Marketing
- Purchasing
- Customer Service(s)
- Human Resources
- Education
- Systems and Operations Design
http://www.firestonecompleteautocare.com The Benefits You Want.
We care about the well-being of all our teammates. One way we show it is by offering the industry’s most extensive range of standard and optional benefit plans, which include more than 26 benefits and privileges:
- Medical
- Prescription Drug
- Savings Plan with Company Match Feature — 401(k)
- Vision Plan
- Cash Balance Pension Plan
- Long-term Disability
- Accident and Sickness Income
- Basic Life Insurance
- Contributory Life Insurance
- Accident Insurance
- Scholarship Program for Children of Teammates
- Dependent-care Expense Account
- Healthcare Expense Account
- Teammate Assistance Plan (RFL)
- Prescription Safety Glasses Co-op
- Tool Insurance
- Vacation and Holiday Pay
- Leaves of Absence
- Jury Duty Pay
- Teammate Discounts
- New Car Tire Changeover
- Matching Gifts to Schools
- U.S. Savings Bond Payroll Deduction Services
- ASE Certification Reimbursement
- Tuition Reimbursement
- Credit Union
- Assistance Fund for Emergencies
Firestone Complete Auto Care does more than provide Maintenance, Repairs and Tires. Firestone Complete Auto Care gets involved each and every day through local and national programs to improve the lives of individuals, groups and even entire communities.
Below are just a few of the many causes and organizations in which your local Firestone Complete Auto Care stores are involved.
National Center for Missing and Exploited Children / Missing Kids
Firestone Complete Auto Care is proud to be affiliated with the exclusive sponsorship of the age-progressed cases featured on ADVO's "Have You Seen Me?®" postcards by subsidizing the costs associated with photo preparation, forensic artists and other technology used to create the age-progressed photos.
Programs that help improve driver safety
One of our goals at Firestone Complete Auto Care is to make car care easier for drivers. Another is to help keep them and their families safer while driving on the roads. Through various programs in which we are involved, Firestone Complete Auto Care is helping give back the communities we call home.
Programs That Help Protect and Improve the Environment
At Firestone Complete Auto Care, we know that everything we do today will affect the generations of tomorrow. So we take great measures to ensure that the way we run our business doesn’t harm our communities.
From employing strict recycling policies at our Firestone Complete Auto Care stores and in our service bays, to encouraging environmental stewardship through our partnerships and education programs, we are continually seeking ways to enhance rather than harm our environment. Through ongoing education programs, our teammates learn to properly handle used tires, oil, batteries, antifreeze, Freon and auto parts and even reuse and recycle whenever possible.
Firestone Complete Auto Care is committed to being not only a good place to bring your vehicle for Maintenance, Repairs and Tires, but a good neighbor to have as well.
Keep America Beautiful / Great American Clean-Up
Firestone Complete Auto Care is pitching in again this year to help clean up communities across the country as part of Keep America Beautiful’s Great American Cleanup. For the fifth consecutive year, its parent company BFS Retail & Commercial Operations, LLC (BFRC) will serve as a national sponsor of the cleanup event.
Firestone Complete Auto Care stores – will:
• Accept do-it-yourselfer used engine oil from the public for proper recycling at no charge.
• Accept do-it-yourselfer automotive batteries from the public for proper recycling at no charge.
• Accept scrap tires collected during organized community clean-up days for proper recycling at no charge.
BFRC’s retail stores along with other plants and facilities operated by its parent company, Bridgestone Americas Holdings, Inc., will participate in locally organized community cleanup events. Teammates will volunteer their time to help keep communities beautiful.
The Great American Cleanup, which runs from March through May, is the nation’s largest organized cleanup and community improvement program. President George W. Bush and Mrs. Laura Bush are again serving as the program’s honorary chairpersons. In 2005, volunteers collected an unprecedented 2.1 million scrap tires for recycling; picked up more than 120 million pounds of litter and debris; cleaned 176,000 miles of roads, streets and highways; and planted more than 4.3 million trees, flowers and bulbs in just three months.
BFRC embraces a wide variety of environmental programs and commitments, including recycling scrap tires, oil, oil filters, antifreeze, air conditioning refrigerant, batteries and lead wheel weights, as well as other items. Most collected scrap tires will be recycled into beneficial uses such as construction material, fuel and rubberized surfaces for playgrounds or roads.
For more information, please visit www.KAB.org.
Automotive service is the largest part of BFRC’s business, accounting for approximately 50 percent of sales with tire and financial services making up the rest. Bridgestone Firestone North American Tire manufactures Bridgestone, Firestone, and Dayton truck tires along with tires for virtually every wheeled vehicle made. In fact, more than 8,000 different types and sizes of tires from a 13-foot-tall giant radial for earthmoving equipment to a kart tire that stands only 10 inches high - are provided to customers around the world.
As a premium, technology-driven consumer tire brand, Bridgestone is the choice for many of the world’s most prestigious cars. Firestone is known in the United States as “America’s Tire Since 1900,” and also, “Firestone -- the Legend,” referencing its success in Indy® racing and domination throughout the series’ history. In addition to tires, both the Bridgestone and Firestone brands are recognized internationally for producing a variety of quality products and services, including air springs, building materials, synthetic and natural rubber, and industrial fibers and textiles.
|