OneTouch Direct (OTD) specializes in expert direct marketing program development and call center solutions in both the consumer and B2B segments. We focus on increasing revenue and retention while reducing costs for our clients. We understand the value of our client’s brand; we deliver positive, quality customer interactions for a consistent brand experience.
OneTouch Direct is based in North America and is committed to developing its teams in local communities. Headquartered in Tampa, Florida, OTD employs over 2,000 team members in multiple offices in Florida and St. Catharines, Ontario.
We provide expert call center support in English, French and Spanish to wireless, telecommunications, cable, internet, financial services, entertainment and other industries.