Valley Health

Valley Health is a nonprofit organization serving the healthcare needs of people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland.
Valley Health was incorporated November 4, 1993 when Winchester Medical Center (WMC) and Warren Memorial
Hospital (WMH), in Front Royal, partnered to serve the region. Headquartered in Winchester, Virginia, Valley Health
now operates six hospitals: WMC, WMH, Shenandoah Memorial Hospital (SMH) in Woodstock, VA, Page Memorial Hospital
PMH) in Luray, VA, Hampshire Memorial Hospital (HMH) in Romney, WV, and War Memorial Hospital in Berkeley Springs,
WV.
Valley Health has a combined 610 licensed inpatient beds and 166 long-term care beds. The system is supported by more than 5,300 employees, and a medical staff of over 500.
Valley Health had 31,000 inpatient admissions in 2010 and more than 112,000 emergency room visits. Total
outpatient encounters numbered over 875,000. Nearly 3,000 babies were delivered at Valley Health hospitals in 2010.

Serving Our Regional Community By Improving Health These seven words sum up the healing mission of Valley Health. Our employees, who work in six hospitals and multiple outpatient settings, help and heal those in our care. But improving health involves so much more than what takes place at the bedside. Valley Health’s contributions extend to education, prevention and partnering with others. It involves investment on a significant scale to revitalize the region’s healthcare capacity and capabilities. And it includes offering financial assistance to those with no or limited ability to pay for care, and subsidies to state and federal governments who pay below what it costs to provide services they authorize. In 2009 Valley Health provided more than $71.3 million in care and services classified as Community Benefit, Medicare reimbursement shortfall, or bad debt expense. $44.5 million of the total is recognized by the Internal Revenue Service as activity that supports our tax exempt status. This outweighs our estimated tax liability—what we would owe if we were a for-profit health system—by over $12 million.Access Winchester Medical Center has long offered the broadest range of health services in a 4,000 square mile area of northwest Virginia and the West Virginia panhandle. But Valley Health’s focus is not on concentrating care in one site, it is on supporting care where people live. Our investment in health services across the region shows our commitment to care close to home

“Serving our regional community by improving health.”

Our Values Are Our STARS - Attitude is Everything

Attitude is everything. To our patients, it can be the difference between hope and despair. With the right attitude
we can embrace change, rise to new challenges, do the right thing. Our attitude allows us to be honest, yet
compassionate; professional, yet human; goal-oriented, yet thoughtful. When confronted with a problem, we will solve it, not become a part of it.

SERVICE / SAFETY

Healthcare is a service with a central focus on patient safety. We provide this service to members of our community. To provide superior and safe service, we must focus on the needs of our customers, both internal and external. We must assess their needs and strive to exceed them. We can provide this level of safe service by asking questions and learning from the answers; by developing a trusting and respectful relationship with each other.

TEAMWORK

If we weren’t all necessary, we wouldn’t all be here. Everyone in this organization counts on others and is accountable to others. The knowledge, information and expertise of our collective selves far outweigh the talents of any one person. Each employee adds value to the service we provide to patients and customers, and deserves the highest level of respect that any other individual within this organization enjoys.

ACCOUNTABILITY

Our patients and customers count on us to take care of their needs. We have no machines that turn out a product.
Each of us is responsible for a piece of the overall service we provide. We must change, adapt, follow through and communicate. We will set high standards, act ethically and professionally, dedicate ourselves to excellence. This makes us accountable to our patients, our customers and ourselves.

RESOURCEFULNESS

When there’s a will, there’s a way. Creativity and a willingness to change result in improved quality and the opportunity to serve our patients at a higher level. Taking calculated risks, seizing opportunities to improve, and
being wise purchasers and consumers of system supplies and services all equate to better services for our patients
and customers

Valley Heath
P.O. Box 3340, Winchester, VA 22604
Phone: (540) 536-8000