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Hendrick Cary Auto Mall

Automotive - Motor Vehicles - Parts
HQ: Cary, NC   |   5,000 - 10,000 employees  |  
Hendrick Automotive Group is one of the nation's most successful automotive dealership groups. It is ranked as the second-largest privately owned dealership group and the seventh-largest automotive dealership group overall by Ward's Dealer Business Megadealer 100, based on year 2010 sales.

It is headquartered in Charlotte, N.C., a short, two-hour drive from Bennettsville, S.C., where the company was founded in 1976 by Rick Hendrick as a single dealership. More than 7,000 people are now employed by Hendrick Automotive Group.

The company now operates 73 dealerships representing 27 nameplates, 102 franchises and 21 collision centers in 12 states: Alabama, California, Florida, Georgia, Kansas, Maryland, Missouri, North Carolina, South Carolina, Tennessee, Texas, and Virginia. In 2010, Hendrick Automotive retail vehicle sales were in excess of 107,000 units and $4.3 billion in revenue.

Hendrick Automotive Group offers new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service and body repair. Chairman Rick Hendrick also founded Hendrick Motorsports, a major force in NASCAR Sprint Cup racing, and the company has contributed significantly to improve the quality of life for people in need through the Hendrick Community Outreach program.

Hendrick Automotive operates on the principles of the Hendrick Advantage, a set of core values which ensure that customers, team members, communities and manufacturers are treated fairly and with respect. The Hendrick Advantage supports Hendrick's mission to be the premier quality vehicle retailer in the world.
Mission Statement
Hendrick Automotive's mission is to be the premier quality vehicle retailer in the world, providing the best opportunities for our team members, customers, communities, and the manufacturers we represent.

Hendrick Automotive Group has achieved its mission and remains the industry’s leader by following the Hendrick Advantage, a set of Core Values which the company stands by.
Hendrick Automotive Group, headquartered in Charlotte, N.C., was founded in 1976 by Rick Hendrick. Hendrick serves as Chairman of Hendrick Automotive Group, Hendrick Companies LLC, and Hendrick Motorsports.

The company is ranked by Ward’s Dealer Business magazines as the seventh-largest mega-dealer operation in the nation, based on calendar year 2008 sales. In 2005, retail vehicle sales were in excess of 120,000. The company employs more than 4,500 people.

Rick Hendrick’s Start in the Automobile Business
Mr. Hendrick grew up on a farm near the rural cross-roads community of Warrenton, N.C., which straddles the central North Carolina/Virginia line. His love for automobiles and racing started while a boy on the farm, where he worked on farm equipment with his father and brother and went to races in the back of a pickup truck.

At 14, he rebuilt a 1931 Chevrolet and installed a self-built V-8 engine, going on to win drag races and setting records at a local track. By age 16, Mr. Hendrick was buying, repairing, and reselling used cars he purchased with bank loans arranged with the help of his mother, who worked as a bank teller.

After high school Mr. Hendrick studied engineering at North Carolina State University and continued to repair and resell cars. After college, Mr. Hendrick was offered a management position with the newly opened International Sports Car Center in Raleigh. He was so successful that, in 1973, he was appointed general sales manager of a BMW/Mercedes dealership owned by the same group. He was only 23 years old. Shortly afterward, he persuaded the ownership group to add a Honda franchise.

Hendrick Automotive Is Born
In 1975, Mr. Hendrick received his first opportunity to own a dealership, when he was asked by Chevrolet to take over a small dealership in the farming town of Bennettsville, S.C., about two hours southeast of Charlotte. Only 25 years old, Mr. Hendrick became the youngest Chevrolet dealer in the country. He increased the dealership’s annual sales from 200 to 1,200 vehicles a year, making it the most profitable dealership of its size in the zone.

Because of his tremendous success, in 1978 the Chevrolet Zone Office backed him in a competition to buy City Chevrolet, a large and respected dealership in Charlotte. In his first year of management, Mr. Hendrick increased sales by $10 million and established City Chevrolet as the No. 1 volume Chevrolet dealership in the Carolinas. City Chevrolet would become Mr. Hendrick’s flagship dealership. It would also become a training ground for many key players in the growth of his operations; more than 20 future Hendrick dealership general managers came from the ranks of City Chevrolet.

Moving Into New Markets
In 1979, Honda was experiencing problems in the Columbia, S.C., market. Toyota had two stand-alone dealerships in the area, and Honda’s sole dealer was operating out of a tire store. Despite warnings from the dealership’s previous owner that he risked financial disaster, Mr. Hendrick built the first free-standing Honda dealership in South Carolina. The dealership was a showcase for Honda, which promoted it throughout the eastern United States, and served as a model for eight other Honda dealerships.

From 1980 through 1983, Mr. Hendrick added franchises representing BMW, Volvo, Nissan, Peugeot, Isuzu, Mercedes, Toyota, Volkswagen, Porsche, and Audi. He was building a reputation in the industry for management expertise and was approached to take over troubled or marginal dealerships, leading to his expansion into California.

In 1985, Mr. Hendrick became the first General Motors dealer allowed to own multiple dealerships when the manufacturer recruited him to build and manage a Chevrolet dealership near Tampa, Fla. At the same time, Chevrolet, under its Dealer Improvement Program, approached Mr. Hendrick to take over a struggling multiple-line dealership in Chapel Hill, N.C. It was Mr. Hendrick’s largest and most complex renovation to date. In 1985, the dealership reopened as Performance Chevrolet/BMW/Subaru. Porsche and Acura have since been added to the vehicle mix.

Rapid Growth and Expansion
The company’s expansion pace quickened from 1986 through 1992, when the number of dealerships grew to 41.

From those humble beginnings in 1975 to current day, Hendrick Automotive Group has grown to operate more than 80 automotive franchises throughout the United States.

Current Operations
Hendrick Automotive Group’s focus now is on ensuring its existing dealerships perform at the highest possible levels in customer, employee, and franchise satisfaction.

The company’s mission is to be the premier quality vehicle retailer in the world, providing the best opportunities for our team members, customers, communities, and the manufacturers we represent. The company’s Core Values guide operations.

Growth, while generally desirable, will not replace the focus on having all franchises performing at peak levels.

Since 2000, more than 15 franchises at 13 locations have been added. The company now operates 59 dealerships representing 24 nameplates, 83 franchises and 15 collision centers in 10 states: California, Florida, Georgia, Kansas, Missouri, North Carolina, South Carolina, Tennessee, Texas, and Virginia.