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Employer Quick Look

ServiceMaster

(Private)  
Consumer Products
10,000 - 25,000 employees  |  
Overview
ServiceMaster has come a long way since its incorporation in 1947.

Founded as a moth-proofing company in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster had its beginnings in Chicago where Wade worked out of his home. Wade had a strong personal faith and a desire to honor God in all he did. Translating this into the marketplace, he viewed each individual employee and customer as being made in God's image - worthy of dignity and respect. His successors, Ken Hansen and Ken Wessner, also shared this view. These three leaders shaped what became our Company objectives: To honor God in all we do; To help people develop; To pursue excellence; and To grow profitably.

In 2005, The Board of Directors ratified the first change to these company objectives in over 30 years: The objective "Excel with Customers" has now replaced "Pursue Excellence".

Realizing that helping every employee develop to their full potential would result in a greater quality of work, training at all levels became a cornerstone of the ServiceMaster approach. Operating under this basic philosophy, ServiceMaster expanded to carpet cleaning in 1952, establishing one of America's first franchise businesses. In 1962, the Company took its expertise to the healthcare arena and pioneered what is now known as outsourcing. In 1980, we began serving the education market and expanded our work offerings to business and industry.

In the 1980s, Chairman and former Chief Executive Officer C. William Pollard lead further expansion of our consumer business. Under his leadership, and the leadership of former Chief Executive Officer Carlos Cantu, ServiceMaster built on the original franchise business to form a network of quality service companies. Jonathan Ward was named President and Chief Executive Officer in the spring of 2001. The Board of Directors and Ward concluded that ServiceMaster should focus on its residential business and on the commercial business served by its branch and franchise model.

This marked a significant transformation of the company, which included the sale of the Management Services business to ARAMARK.

In April 2002, the Board elected Ward as Chairman and Chief Executive Officer and Ernest J. Mrozek as President and Chief Operating Officer of the Company. In May 2006, Ward resigned and ServiceMaster announced that board member J. Patrick Spainhour would serve as interim Chairman and CEO.

ServiceMaster is now known as America's Service Brands for Home and Business.


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Culture
Respecting the Environment Because it Matters to All of Us Our environmental policy is based on the belief that no one operates in isolation. Everyone shares the same earth, and everything we do matters to those around us. At ServiceMaster we put people first. The health, safety, and welfare of our customers, employees, and the people of the communities we serve are paramount. That is why we take our commitment to environmental stewardship seriously and have developed specific principles to guide us in our work. At ServiceMaster, we will ensure that our employees have the training, skills and knowledge necessary to adhere to these principles. We pledge to: Maintain Compliance We are committed to complying with all applicable federal, state, and local environmental regulations and with all internal environmental policies and procedures. We seek to meet these requirements in our continuing effort to preserve and enhance the environment. Ensure the Safety and Well-being of our Customers and Employees We will maintain a work environment where risks are understood and minimized and where adherence to safe work practices is expected and commended. We are committed to providing our employees with the tools, training, and support they need to do their jobs safely, effectively, and efficiently. Consider the Environmental, Health, and Safety Issues in the Products and Methods We Use We will provide safe, effective, quality services through the use of proven methods and tested products. We strive to be a leader in understanding the environmental, health and safety issues of the products and methods we use by staying abreast of scientific research and trends in new product development. Use, Apply and Dispose of all Products Safely We believe our products and services are designed to provide maximum benefit with minimal environmental impact through careful use and professional application. We also believe the safe use and disposal of these products is vital to protecting the environment. We will provide our employees with the resources essential to safely manage the products we use. Monitor our Progress The ServiceMaster Board of Directors will monitor the effectiveness of, and our compliance with, our environmental stewardship principles. They will audit the methods used by management to monitor, support, and adhere to the environmental stewardship principles throughout the company. Minimize Waste Through Reuse and Recycling We are committed to reuse and recycling to reduce waste and we will help our businesses employ these practices as well.
Services
Maintenance
  • Air Conditioning Installation
  • Air Conditioning Repair
  • Air Conditioning Tune-Up
  • Appliance Repair
  • Disaster Recovery
  • Furniture Refinishing
  • Furniture Repair
  • Heating System Installation
  • Heating System Repair
  • Heating System Tune-Up
  • Home Inspection
  • Home Warranty
  • Plumbing Housekeeping
  • Carpet Cleaning
  • Furniture Refinishing
  • Furniture Repair
  • Maid Service
  • Upholstery Cleaning Pests
  • FREE Pest Evaluation
  • FREE Termite Inspection Yard Care
  • Contact
    The ServiceMaster Company
    860 Ridge Lake Blvd
    Memphis, TN 38120
    Phone: (901) 597-1400
    Phone: (866) SVCMSTR
    (866) 782-6787
    Diversity