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T-Mobile Customer Service

 
Overview

Your passion is the key to great service.

At T-Mobile, our greatest focus is on providing our customers with the best possible service and experiences. Our leadership in service and satisfaction stems from one simple thing—our passion to do right by our customers. As a member of our customer service team, we want to do right by you as well. At our call centers throughout the country, you’ll find an unparalleled level of support and collaboration, as well as a fun and dynamic environment, where you’ll be empowered to provide an exceptional level of service while being recognized for your success. Bring your passion for people to T-Mobile, and showcase your spirit of service at a traditional or bilingual customer service center near you.

Find reward in what you do.

As soon as you join the T-Mobile team, you’ll encounter an environment of support that shares your confidence in your ability to make a difference in the lives of our customers. It’s a culture where you’ll experience guidance from your peers, and a career that offers the continuous challenge and increasing responsibility that will lead to greater experiences and rewards.

You’ll also find that at T-Mobile, we take our values to heart—putting them into practice every day to energize our spirit of service. We work collaboratively, passionately, and with unparalleled enthusiasm, to keep our customers connected to the important people in their lives. Get ready to be challenged and have fun as we work together to deliver an exceptional customer experience.

Be your best by being yourself.

Within our highly collaborative environment, you’ll be challenged to provide T-Mobile customers with a level of service that strengthens their confidence in our ability to keep them connected. You’ll have the opportunity to work within a diverse team where you can share ideas, experiences and have fun at the same time. More importantly, you’ll enjoy all the benefits and support that come from a culture that recognizes you for who you are and what you achieve. After all, we know that being comfortable and being yourself allows you to be your best.

Culture

Benefits for life. In addition to unparalleled professional support, T-Mobile encourages your personal growth by offering you benefits and flexibility that ensure balance in your work life and family life. Joining our team means that alongside our competitive compensation and benefits package, you can take advantage of phone and service discounts, education assistance and 401(k) with company match. With many additional benefits, you’ll find a comprehensive level of care for you and your family.

Opportunities

Opportunities to be exceptional.

We invite you to take a closer look at T-Mobile and open yourself to the opportunity to make a difference in the lives of our customers and your peers. Whether you are an experienced leader or just starting your career, we have exciting opportunities in the following areas:

  • Customer Service
  • Customer Service - Bilingual
  • Customer Service Coach
  • Call Center Supervisor
  • Financial Care
  • Financial Care - Bilingual
  • Technical Care
  • Technical Care - Bilingual