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Employer Quick Look

Value City Furniture

 
Overview
American Signature, Inc is the parent company to Value City Furniture & American Signature Furniture, two of the country’s premier furniture retailers! Together we operate 130 stores, 5 distribution centers, 3 manufacturing facilities and have over 5,000 associates in 19 states!
Benefits
Associate Benefits At Value City Furniture, we believe that investing in our people creates a foundation for a successful partnership. We also care about the health and wellbeing of our associates and their families. That is why we are proud of our extensive associate benefit portfolio, which includes:
  • Medical Insurance
  • Prescription Drug Coverage
  • Dental Insurance
  • Vision Care
  • Paid Vacation
  • Life Insurance ( Company paid & supplemental)
  • Short term & Long term disability insurance
  • 401K and Profit Sharing
  • Flexible Spending Accounts
  • Pre-Paid Legal
  • Associate Discounts
People
The Value City Team

Our continuing growth can only take place when we are fortunate enough to attract and retain the best people in the industry.

At Value City Furniture we strive at all levels to recruit ,train and promote our Associates within our ever expanding organization, so as to meet both individual and corporate goals!
Products
Guarantee of Fabrics

Since manufacturers of upholstered fabrics do not guarantee their products for shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for these fabric products. If you have purchased optional fabric protection, please refer to your optional fabric protection warranty for claim information.

Stainsafe Fabric Protection

Stainsafe is the ultimate in fabric protection technology. It is manufactured to exacting quality standards to ensure that it is environmentally safe in every way. American Signature Furniture® proudly offers Stainsafe Fabric Protection service for all American Signature Furniture® upholstered and leather furniture and mattresses. Protecting your upholstery with Stainsafe helps keep your furniture and mattresses cleaner, brighter, stain-resistant and looking beautiful for years to come.

90-Day Price Guarantee and Deposit Policy

American Signature Furniture® offers a 90-day Price Guarantee which allows our customers to "hold" the price of merchandise they intend to purchase at a later date. Prices can be held for up to 90-days. Purchases must be completed within 90 days of the date on the purchase invoice. This is not a layaway program. Merchandise availability is not guaranteed. If the merchandise put on Price Guarantee is not available within the 90-day period, the customer is entitled to a full refund of the payments made against that purchase invoice.
Purchases of $500 or more are eligible for a 90-Day Price Guarantee. All 90-Day Price Guarantee requests require a minimum 10% down payment and monthly payments of at least 10% of the original invoice total.

Requests for refund of monies paid toward merchandise under a 90-Day Price Guarantee will be granted, in full, if requested before the merchandise has been delivered to the customer and if the request is within 180 days after the last payment on the invoice. After the 180-day period, a non-refundable service fee of $10 will be charged against the customer's account balance for each month that the customer has not taken possession of the merchandise and the account has been inactive.

All Service Fees are non-refundable.


Pick-up Policy

At the time of purchase, customers are notified what day their purchase will be ready for pick-up. On the scheduled day, customers should report to the front desk with their receipt. American Signature Furniture® associates may load customer pick-up merchandise. American Signature Furniture® reserves the right to refuse to load customer pick-up merchandise which may result in injuries or property damage. It will be the customer's responsibility to properly secure and tie down customer pick-up merchandise to their vehicle. American Signature Furniture® will not be responsible for any damage or loss caused to customer pick-up merchandise and/or vehicle during the loading or transportation of the customer pick-up merchandise. All customer pick-up merchandise must be returned to the store for service.

Merchandise Delivered by the Store

Under conditions of normal usage, American Signature Furniture®, will repair, in your home when possible (except due to distance or degree of necessary repair) or our in store service department, any defect in workmanship without any charge to the original purchaser for a one year period from original date of purchase. American Signature Furniture® shall not perform work or repair any furniture which may cause a hazard to our employees or their property. If the item cannot be repaired to factory specifications, American Signature Furniture® will replace the item with the same or comparable merchandise. If the same item is not available, we will issue an in-store credit toward a re-selection. Accessory items are warranted for a period of 90 days. "As-is" items carry no warranty and the sale is final (except where prohibited by law). For warranty claims on mattresses, boxsprings, and electronics, refer to that warranty for service information.

Refund Policy

A customer may ask for a refund or a re-selection at anytime during the interval between when they paid for the item(s) and when the item(s) were received by the customer. Your refund will include all taxes paid, extended warranties purchased, and the cost of any fabric protection and extended warranty fees that you have purchased. Your refund will be issued in the same form as it was accepted, except for cash. If your original cash deposit was over the amount of $250.00 a check will be issued by our home office within 10 days and mailed to you. The customer must notify us within 7 days of the date they take possession of the merchandise if there are any problems with the furniture or their property due to delivery. Any customer who during the first 7 calendar days from the date of possession requests a refund, must make a request to the store manager. Refunds can only be made if the merchandise is in "as-new" condition and the merchandise has not been treated with fabric protection. If a refund is granted, all monies will be returned excluding delivery charges. "As-is", "Floor Sample", mattress and boxspring items are not refundable or exchangeable.

About Our Limited Warranties:
These warranties apply to new American Signature down upholstered furniture series ASD and are extended only to the consumer who makes the original purchase. American Signature Inc. warrants the individual furniture components to be free of defects of material and workmanship for the length of time specified. This warranty applies only to normal conditions of indoor residential use.

What These Limited Warranties Cover

Frame - Limited Lifetime Warranty.
American Signature Inc. warrants to the original purchaser the frame, upholstered with the original fabric to be free from defects in workmanship for as long as the original purchaser owns the frame, under normal use and conditions.

Springs - Limited Lifetime Warranty
American Signature Inc. warrants to the original purchaser the spring units of American Signature down upholstery against breakage due to defective material or workmanship for as long as the original purchaser owns the upholstery under normal use and conditions.

Cushions - Five-Year Warranty.

American Signature down-blend and high density poly foam cushions are warranted to the original owner for five years against the loss of resiliency. This loss should not be confused with a slight softening and flattening that will occur naturally as a result of normal use and aging.


American Signature® CLASSIC

The American Signature® Classic Warranty applies to the down upholstered furniture series ASC and are extended only to the customer that makes the original purchase. American Signature Inc. warrants the individual furniture components to be free of defects of material and workmanship for the length of time specified. This warranty applies only to normal conditions of indoor residential use. Click here to view or print our Classic Warranty Registration Form.
Store Positions
Our store associates drive the overall success of our companies by being first in line to greet our customers, providing them with knowledgeable information on our products, and finally, by delivering great furniture into their homes. Join one of our 130 stores today with job opportunities that include:

  • HFC (Home Furnishing Consultants) – Our knowledgeable and friendly sales staff ready to answer all of our customers home furnishing questions.
  • Delivery Drivers – Our skilled team of delivery drivers who deliver and assemble new home furnishings for our customers.
  • Warehouse Associates – Our “heavy lifters.” Warehouse associates are responsible for handling our products stores behind the scenes.
  • Office Associates – Our friendly team behind the counter, responsible for handling all customer inquiries, the check-out process, delivery schedules, and all administrative tasks.
  • Furniture Repair Technicians – Our skilled associates who specialize in minor repairs of our furniture, on the rare occasion that they occur.
Home Office Careers
Our home office is located in Columbus, Ohio. Career opportunities may be available in:

  • Customer Service
  • Finance
  • Human Resources
  • Imports
  • Information Technology
  • Loss Prevention
  • Marketing
  • Merchandising
  • Merchandise Planning
  • Sourcing
  • Store Operations
  • Training & Development
Contact
Value City Furniture 4300 E. 5th Avenue.
Columbus, Ohio 43219




 www.vcf.com