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POSITION: 6426 Field Service Technician – Dallas, TX
NUMBER OF OPENINGS: 1
LOCATION: Dallas, TX
JOB TYPE: Contract
CONTRACT DURATION: 1 year renewable
COMPENSATION: Depending on history and experience
ESTIMATED START DATE: 11/24/14
Position supports a Managed Print Services account assigned to Parkland Hospital in Dallas, Texas. Installs, operates, maintains, repairs and modifies copier/printer equipment. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinated product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers and company representatives. Acts as local on-site representative to customer's organization. Is responsible for the overall remedial and scheduled service support of all copier/printer products. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction. RESPONSIBILITIES: •Respond to dispatched service calls in Parkland Hospital and remote affiliates •Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications •Effectively schedule calls to manage SLA requirements across assigned activities •Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure •Assist customer with any reported issues or questions on Lexmark product(s) or offerings •Train Customer on appropriate usage of product & features •Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site •Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to: call acceptance, status updates, call closure and debrief, parts returns and tracking •Present a professional image through proper attire, communication skills and personal grooming ADDITIONAL RESPONSIBILITIES: Assumes other special activities, responsibilities, and special projects from time to time as directed. EXPERIENCE AND SKILLS: •Strong electro-mechanical aptitude •Basic networking and computer skills •Preferred experience in servicing Lexmark products, both mono and color •High school diploma or equivalent •Technical degree preferred •Must pass background check and drug test •Must get a flu shot and TB test •Must possess a valid Texas driver’s license •Ability to properly lift 60 pounds or less frequently •Previous field service experience •Excellent customer facing skills •Must be open to 24/7 support approximately once every 6 weeks (Stand by pay of $2.00 per hour included)
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