SmartSource, Inc is seeking a PMO Manager for a client in Bloomingdale, IL.
Terms: Direct hire
The Project Management Office (PMO) Manager oversees the PMO team and is deeply involved in improving the consistency, predictability and efficiency of the organization project delivery capability. The PMO Manager provides leadership in best practices and is highly customer-focused. In addition, the PMO Manager oversees projects implementation and makes sure they are well managed; monitors profit and cost for each project, and are performed efficiently and timely from a customer’s perspective.
Critical Work Functions
PMO Development (Mission, Vision, Objectives)
Project Management (Project Management Tools & Practices, Oversee all client projects from design thru execution)
On-Boarding New Clients (Consistent Template / Model to efficiently and effectively onboard new clients)
Vendor Management (Management of all their parties associated with services delivery process)
Customer Satisfaction Programs / Initiatives (Work with service delivery team to ensure highest levels of customer satisfaction are being achieved)
Operational Excellence (Service Quality, Quality Control Policies & Procedures, Root Cause Analysis
Virtual CIO Offering
Reporting / Metrics (Client and Team Reports to show productivity, profitability, trend analysis)
Employee Development Program (Assist in development of employee development programs focused on technical and professional skills development)
Must possess extensive knowledge and expertise in program/project management, IT Service Delivery and Strong Understanding of current trends in IT Industry
Experience in management of technical professional responsible for delivery of services
Experience in business process and ability to optimize process while improving customer satisfaction
Bachelors or Master’s Degree?
10-15 years of IT and business/industry work experience?
3-5 years of program/project management experience
3-5 years of equivalent leadership experience
To be considered, please send a word resume to Tricia: [Click Here to Email Your Resumé]