Help Desk Technician
COMPETITION SNAPSHOT
55

Applications Submitted for this Position

5-9

Most Common Years of Experience

B

Bachelor's is the most common degree type

Job Description

Hours:/Days: Monday-Friday either 7am-4PM or 3PM-Midnight

Role: We are in need of a Help Desk Technician for a 2-3 month opportunity located in Tampa FL. The person chosen must have be familiar with over the phone troubleshooting of Symantec Anti-Virus software. We don’t need an Anti-Virus Technician but someone that is familiar with the software and can learn troubleshooting. It’s a 2 month opportunity located in Tampa FL with two available shifts. 7AM-4PM or 3PM-Midnight. There is a large project working with 15,000 users globally. The main issue would be a password not working for example so the people coming in must come in and walk people through step by step on issues over the phone. If you do not want to do over the phone then this is not the job to apply too. Person chosen must have this specific background documented in their resumes and have EXCELLENT COMMUNICATION SKILLS.

Qualifications:

- Must pass a drug and criminal background check before starting

- Looking for 2-3 years professional experience

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Must be have excellent written and verbal skills, positive attitude


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Must have experience working on some type of ticketing system like Remedy or Heat


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2-3 yearsHelp Desk experience and familiar with Anti-Virus software troubleshooting.


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Must have a background Coordination, scheduling and some customer service


- Solid background providing troubleshooting support on Desktops and Laptops

- Out of the box thinker.

- Must have a cell phone.

- Good communication skills and Responsible/Diligent work ethic

- Must have excellent customer service background.



Thank You,

Troy Hawkins | Smartsource Staffing | Sr. Technical Recruiter

[Click Here to Email Your Resumé] | 404-592-5134

Job Requirements

 

Job Snapshot

Base Pay $20.00 /Hour
Employment Type Contractor
Job Type Information Technology, Customer Service
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11561-1
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Help Desk Technician


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