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Senior Services Technician

Job Description

Role: SmartSource is seeking a Senior Services Technician for a 3-6 month temp to hire opportunity located in Scottsdale AZ. As an IT specialist provides resolution for advanced systems problems. Actively participates in global projects supporting the infrastructure implementation. Leads multi-location projects where requested by the Manager.


- Performs first and second level support activities, including but not limited to the following:

- Telephone and in-person support to clients

- Support training room facility

- Receives and accommodates notebook requests according to Policy and procedures, tracks notebook distribution, allocation and timely returns from repair depot

- Ability to perform advanced computer troubleshooting and machine rebuilds

- Responsible for tracking and security of fixed assets; asset tagging, random and annual inventory, EMR (equipment master record) updates in database

- Troubleshoot complex printer, server and network issues

- Perform Account Representative Role meeting with Line of Business assistants and leaders. Gathers data and works towards resolution

- Adheres to standard client’s EUS policies, escalates issues appropriately, and utilizes tools provided for issue tracking and change management

- Leads multi-location projects, acts as a resource for other regional projects


- Must pass a drug and criminal background check before starting

- Minimum Associates Degree, preferred Bachelors Degree.

- Resource should have 5 -7yrs experience.

- Advanced knowledge of computers (must be able to support both PC and MAC equally)

- Advanced knowledge of Servers, PBX, Networks

- Advanced understanding of office software applications in a Windows environment (e.g. MS Word, Excel, PowerPoint)

- Knowledge of computer security products


- Effective, fast keyboarding skills

- Ability to accept new challenges, develop skills/knowledge

- Analytical, problem-solving, decision-making skills

- Ability to escalate issues appropriately

- Excellent communication skills - oral and written

- Excellent interpersonal skills

- Ability to organize workload, ability to multi-task and prioritize work effectively

- Results oriented with ability to meet deadlines

- Must have excellent customer service background.

Job Snapshot

Base Pay $30.00 /Hour
Employment Type Full-Time
Job Type Information Technology
Education 2 Year Degree
Experience At least 5 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11561-1
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Senior Services Technician

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