6518 Printer Field Service Engineer – Whitakers, NC

Job Description

POSITION: 6518 Printer Field Service Engineer – Whitakers, NC

NUMBER OF OPENINGS: 1

LOCATION: Whitakers, NC 27891

JOB TYPE: 1 year contract

COMPENSATION: up to $22.00 per hour depending on history and experience

ESTIMATED START DATE: May 2015

The Field Service contractor is responsible for the break fix repair and preventive maintenance of Lexmark laser printers/multiple function devices. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction. RESPONSIBILITIES: • Respond to dispatched service calls in assigned territory within Customer SLA commitments • Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications • Effectively schedule calls to manage SLA requirements across assigned activities • Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure • Assist customer with any reported issues or questions on Lexmark product(s) or offerings • Train Customer on appropriate usage of Lexmark product & features • Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site. • Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking • Manage local part inventory and ensure accurate tracking of inventory levels and transactions. • Present a professional positive image and helpful attitude through proper attire, communication skills and personal grooming. ADDITIONAL RESPONSIBILITIES: Assumes other special activities, responsibilities, and special projects from time to time as directed. EXPERIENCE AND SKILLS: • 3-5 years in field service or customer support (must be experienced in output/printing/copier repair Industry). Experience servicing Lexmark equipment is preferred. • Strong electro-mechanical aptitude • Must be able to lift up to 60lbs (ie printers) • Able to work overtime, as needed • Clean Driving Record • Must have own reliable transportation

Interested and qualified candidates should send an updated resume with salary requirements to: [Click Here to Email Your Resumé]

Job Requirements

 

Job Snapshot

Base Pay $15.00 - $22.00 /Hour
Employment Type Contractor
Job Type Information Technology
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Up to 50%
Job ID 11565-1
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6518 Printer Field Service Engineer – Whitakers, NC


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