SMARTSOURCE is in need of a Hardware technician for an opportunity in Thomaston, GA 30286
Job Type: Contract / Contract to hire
Start Date: ASAP
Location: Thomaston, GA 30286
Normal Business hours
Job DescriptionThe PC Hardware Technician will assist users in accessing and resolving computer or software related issues. The position requires configuring and installing desktop/laptops, resolving hardware/software issues, troubleshooting connectivity issues, installing/updating software, performing backups, and ensuring user satisfaction. The employee will open, track, document and close trouble tickets using service desk application. The employee will identify, track and escalate severe issues and problems trends to upper tier support and/or management.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.1. Stay up-to-date with technologies related to this job, which can affect the quality of products or services provided to our employees.2. Plan, manage and perform computer hardware/software installations as assigned. Ensure all installations are managed in a professional and workmanlike manner in accordance with Company standards and directives and customer requirements.3. Perform preventative/routine maintenance on installed equipment in a professional and workmanlike manner. Will be required to troubleshoot, diagnose and repair PC, network and peripheral hardware and software issues. Advise management when response time objectives cannot be met. Retain ownership of all problems until resolution.4. Responsible for diagnosing and analyzing causes of reoccurring failures, reporting findings and making recommendations for improvement by providing information to upper tier support, coworkers and other cross functional teams.
Education and/or Experience: College/Technical Degree or 5 years of relevant field service experience performing installations, training, and troubleshooting. Healthcare IT experience is desired and at least one Industry recognized
Professional Certification such as Comptia A+/Network+, Cisco CCNA, Microsoft MCP or equivalent is desired and required within one year of employment.Other Skills and Abilities• Microsoft Desktop Operating Systems (Win XP, Win Vista, Win7, Win 8) Microsoft Server Operating Systems (Server 2003, Server 2008), active directory, group policies• IT tools for imaging and asset management, Enterprise Anti-Virus; Network infrastructure and planning