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Data Analyst
31 Applications Submitted for this Position

Job Description

Role: We are in need of a Data Analyst for a 6+ month opportunity located in Columbus OH.

This role will need to have strong intermediate to expert abilities with Excel, creating pivot tables, writing macros and vlookups to develop an automated process for producing these operational reports. Additional ability to create and manage an access database is preferred. Candidate must be able to articulate and interpret the operational data that is being extracted from Service now. Prior experience in data mining Service Now data preferred. Ability to look at data and derive opportunities to improve process is expected. Customer will process approximately 7000-12000 tasks and 350-600 Incident records monthly.

- Identify, gather, collect, monitor, analyze and report on Operational metrics as they relate to services, initiatives and SLAs

- Produce and distribute a variety of reports for business needs using various systems and tools.

- Provide analysis and interpretation of report data as required.

- Review operational trends and identify opportunities to improve efficiencies.

- Serves as a point-of-contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing process flows for process improvement opportunities

Qualifications:

- Must pass a drug and criminal background check before starting

- Bachelor Degree Preferred in Business, Computer Information Systems, or Finance; comparable experience in positions that demonstrate good analytical and math skills.

- At least 1 year work experience working with and manipulating data through Service Now, with primary focus on data analysis, reporting or similar functions required. Experience should include hands-on work with relational databases, fundamentals of query writing, table creation and manipulation. Experience with creating process maps for technical documentation is preferred.

- Knowledge and understanding of standard technical service delivery Operations is preferred

- Must be familiar with database reporting applications, such as SQL

ADDITIONAL DESIRED SKILLS & CHARACTERISTICS:

- Excellent analytical skill with the ability to draw valid conclusions and formulate sound recommendations

- Candidate must be flexible when working with management, employees and priorities to be successful in this role.

- Strong organizational skills to maintain a balance of work priorities and complete assignments within established timeframes.

- Must have ability and desire to take on new responsibilities and to embrace change as needed.

- Must have excellent customer service background.

Job Snapshot

Base Pay $20.00 - $22.00 /Hour
Employment Type Contractor
Job Type Information Technology
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11009-2
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Data Analyst


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