Start Date Firm: 8/11
Need Everyone In Place By THIS FRIDAY 8/1
Days/Hours: Monday-Friday 9AM-6PM
Dress Attire: Business Casual
Send Resumes: [Click Here to Email Your Resumé]
Pay Rate: $20/hr.
(Bonus: We will be giving a $1 dollar an hour bonus for each hour worked if they work the full duration of the contract)
Role: We are in need of 11 Level I Help Desk Technicians for a 4 month opportunity located in Westerville OH. The shift is 1st shift and we are looking for young, energetic people with a couple of years experience. We are NOT looking for people with 10 years background. We want people who have a couple of years of industry experience, have a great personality, reliable and presentable. This is all phone support. If you want a hands on role this is not the position for you.
Ensures customer satisfaction by following up to ensure problem resolution; approaching problem solving from an overall solution perspective; resolving issues in a timely, respectful, considerate and concerned manner.
Strong interpersonal/customer relations skills
Ability to maintain customer focus in the midst of difficult circumstances
Excellent analytical, problem solving and trouble shooting skills
Possess an energetic and enthusiastic approach to deliver superior customer service
Receive incoming client calls
Provide technical support and assistance to customers using computer hardware, standard desktop applications or client software applications
Apply technical expertise to troubleshoot technical problems of call levels of complexity and provide resolution to reported issues
Act as a liaison between clients or customers and other client IT organizations or external IT vendors
Document all IT trouble tickets as they occur. Escalate to appropriate IT staff, and follow up as needed to ensure immediate resolution of critical issues.
Must pass a drug and criminal background check before starting
Looking for 2-3 year professional experience
Ability to troubleshoot hardware, software and network related problems
Strong hardware and network connectivity trouble shooting skills via phone and remote access
Solid knowledge of Microsoft XP operating system and Windows Server 2003/2008
2-3 years working in a performance support/call center environment
Proficient use of Microsoft applications, most shrink wrapped software, wireless connectivity, proprietary applications
Proficient troubleshooting skills
Must have excellent communication and customer service skills.
Troy Hawkins[Click Here to Email Your Resumé]