Project Manager

Job Description

Job Title: Project Manager
Project Manager

Department: Service and Support Reports to: Field Manager
GENERAL SUMMARY: The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

Essential Duties and Responsibilities:
• Develop project plans, goals, and budgets: identify resources needed, develop schedules and measure results in ConnectWise

• Understand overall project objectives, as well as the role and function of each project team member

• Ensure the project objectives and requirements are clear and agreed upon by all team members

• Coordinate delivery and installation of technology that meet quality assurance standards

• Assist project team in design and development tasks

• Organize and manage all phases of the project to ensure on-­?time completion with budgetary requirements

• Drive problem investigation and resolution as required

• Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production

• Design and maintain technical and project documentation

Additional Duties and Responsibilities:
• Improve customer perception and satisfaction

• Ability to work in a team and communicate effectively

• Escalate project issues that cannot be completed within agreed service levels

• Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.

• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

• Develop in-­?depth knowledge of the service catalog and how it relates to customers needs

• Document internal processes and procedures related to duties and responsibilities

• Responsible for entering time and expenses in ConnectWise as it occurs

• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

• Enter all work as activities, service tickets, or project tickets into ConnectWise

• Review IT publications and online materials to remain up-­?to-­?date with current and future technologies emerging in the industry

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP

Knowledge and experience in cross-­?functional project management methods and techniques

Knowledge of IT applications, processes, software and equipment

Strong organizational, presentation, and customer service skills

Skill in planning and preparing written communications

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-­?care

Ability to multi-­?task and adapt to changes quickly

Service awareness of all organizations key IT services for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide IT services

Typing skills to ensure quick and accurate entry of project details

Self-­?motivated with the ability to work in a fast moving environment

If you are interested, please send me a copy of your updated resume for review. [Click Here to Email Your Resumé] or call me at 630 607 7208

Job Requirements


Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education None
Experience None
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11517-1
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Project Manager

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