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Systems Engineer
3 Applications Submitted for this Position

Job Description

Role: SmartSource is seeking a Systems Engineer for a 3+ month opportunity located in Lyndhurst NJ.

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Main point of escalation providing 3rd level support for our global client services and help desk specific to client technology, which includes PC/Mac operating systems and associated hardware


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Assist various functional teams as the Client Technology engineering resource as needed; collaborate with other IT groups as they relate to issue resolution, application and client infrastructure


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Packaging and deployment/self-service of new requested Mac applications


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Technical lead supporting operating system images for both PC and Mac environment; facilitate requirements discussions with business/IT and liaison with vendor for requirements delivery through image upgrade


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Follow internal change control and ticket management process


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Facilitate meetings with end-user and/or IT groups as needed in support of initiatives and issue resolution, which includes PC/Mac operating systems and associated hardware


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Technical contact for escalations to vendor


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Patch management testing; basic functionality testing after Microsoft and Adobe patches are installed on QA workstations


Qualifications:

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Must pass a criminal and drug background check before starting


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Bachelor’s degree in Computer Science, Information Technology, or related field and 5 years’ experience supporting Mac & PC hardware and software in a medium to large organization


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Engineering level of knowledge in support of both Mac & PC operating systems; point of escalation for our global client services and help desk teams


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Expert knowledge of JAMF Casper suite; ability to navigate the console in support of stability, application deployments and security policies


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Strong understanding of LAN and WAN technology, as well as Active Directory integration for both Mac & PC platforms


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Strong documenting experience and ability to train end users and fellow tech support resources


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Experience with Remote Administration tools and remote (telephone) support; must be a team player and have the ability to interact with clients through both verbal and written communication


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Excellent organizational and time management skills.

PREFERRED SKILLS


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Basic SCCM knowledge


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Ability to script for either platform


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VMware knowledge, server/VDI build


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Must have excellent communication and customer service skills.

Thank You,
Troy Hawkins | Smartsource Staffing | Sr. Technical Recruiter
[Click Here to Email Your Resumé] | 404-592-5134

Job Snapshot

Base Pay $50.00 /Hour
Employment Type Contractor
Job Type Information Technology, Engineering
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11584-1
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Systems Engineer


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