(2) Unified Communications Engineers


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Job Description

Smart Source is in need of a (2) Unified Communications Engineers for an 8 month Contract opportunity located in either Tampa FL or Austin TX. These people will work with Sr. Engineers on this project. This position will need to be capable of leading on-site UC deployment activities. Candidate will need to demonstrate past experience with large scale phone deployments (health care environment preferred) Candidate will need to be able to travel 75%. This would be a mix of both driving/flying depending on the location of the engineer and the Hospitals that are awarded. If we go with the assumption that we have hospitals in South Florida, Tampa, Jacksonville, Houston and Texas, then an engineer in Tampa would have the opportunity to drive to some of the locations and then fly to TX
75% Travel Required
Hourly Rate: $45/HR
Hours & Days: Monday- Friday 8:30am-5:30pm
• Develop supporting business cases for new technologies and initiatives to communicate business benefits to senior management and across functions. Create inspirational presentations to communicate benefits.
• Sustain on-going knowledge of IT industry trends to assess impact for future strategies.
• Participate in the development of technology vision
• Provide assessment of new opportunities and their estimated cost, creating input into IT Annual Operating Plan.
• Lead various global initiatives as required through projects, day to day support or ad-hoc requests.
• Analyze business processes and think creatively about how to optimize these processes through the use of technology.
• Mentors less experienced team members officially and unofficially.
• Able to stretch outside of the voice and video discipline and contribute to broader technology initiatives
• Maintain extensive and detailed technical documentation.
• Provide call center client, Fax Over IP, basic phone system or video training as needed.
• Provide ongoing daily support of Voice over IP systems including 24x7 on call. Primarily configure and administer Microsoft Lync as well as other products such as Call Manager(UCM), Contact Center (UCCX), Unity Voicemail, Lync Enterprise Voice, Cisco TMS, Codian, VCS, VCS Expressway and various Cisco video end points. Administration includes but is not limited to configuration\provisioning of phones and associated telecom equipment.
• Perform daily checks, monitor vendor support and perform required maintenance to keep the voice and video systems highly available, highly stable, and always performing optimally.
• Proactively identify needs for improvements, capacity changes and upgrades. Plan and implement upgrades and patches to stay on current versions.
• Review change control tickets related to Voice over IP and video systems.
• Design and program the call center application and reporting systems based on client business requirements.
• Must pass a drug and criminal background check before starting
• Self-starter with strong organizational skills.
• High business acumen and passion to learn about the business.
• 2-3 years of Voice Services experience including Cisco VOIP products
• 2-3 years of IP video conferencing experience.
• Strong communication skills both written and verbal – ability to communicate a technical message in non-technical terms.
• Advanced troubleshooting skills and methodology to determine root cause with hardware, operating system, application programs, network failure or security.
• Excellent vendor and client management skills.
• Fundamental understanding of help desk operations
Jose Pavon
IT Recruiter Account Manager
Project Coordinator
SmartSource- Inc.
E: [Click Here to Email Your Resumé]

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Job Requirements


Job Snapshot

Employment Type Contractor
Job Type Information Technology
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Road Warrior
Job ID 11584-1
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(2) Unified Communications Engineers

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