Cisco UCCE engineer

Job Description

Smartsource is looking for a Mid level Cisco IPT Engineer with Unified Communication experience.

Where: Valencia, CA 91355

Duration: 6 month Staff Aug (this is a contract to hire opportunity)

Pay rate: $60.00 per hour/ 40 hours a week

Job description for Cisco IPT Engineer:

Need a mid-level Cisco IPT engineer with some UCCE experience.

Person needs to have excellence communication skills and be very proactive

Person will provide first line of support for the business for any phone issues or contact center issues that may arise.

Person will need to know when to escalate to more Senior IPT or UCCE engineers

Strong Call Manager skills capable of supporting, multi-site/country UC cluster, IP Communicator and 79XX series phones.

Familiar with UCCE/ICM Cisco environment, capable of performing,

Basic Contact Agent setup/phones, profiles.

Basic knowledge of Contact center routing.

Basic knowledge of GW/CVP/IVR and PGs.

Basic telco knowledge of toll-free routing.

Basic knowledge of Cisco troubleshooting, RTMT, device configuration,

Basic knowledge of Cisco to Avaya integration.

If they know some reporting like CUIC, that is a bonus but not needed.

Basically we need somebody that knows Cisco call manager and what it means to manage it with Contact Center.

Contact center version 9.6, Enterprise version of Contact Center is what they are currently on. Knowledge of CUPC.

Must be comfortable with Moves, adds, changes and deletes.

The job requires both implementation of contact center and support of remote users.

Customers environment is two call centers, three Cisco clusters, and 800 phones.

Please send your resume to Carissa at
[Click Here to Email Your Resumé]

or call me at 630-818-1053

Job Requirements


Job Snapshot

Base Pay $50.00 - $60.00 /Hour
Employment Type Full-Time
Job Type Information Technology
Education None
Experience None
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11584-1
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Cisco UCCE engineer

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