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6578 Printer Field Service Technician – Battle Creek, MI
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Job Description


Thank you for looking at my job, I'm Pat Martin.
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POSITION: 6578 Printer Field Service Technician – Battle Creek, MI

NUMBER OF OPENINGS: 1

LOCATION: Battle Creek, MI

JOB TYPE: Contract, 1 year renewable

COMPENSATION: Depending on history and experience

ESTIMATED START DATE: 2/16/15

The field tech can expect to cover an area that is within a hour radius of Battle Creek, MI. Job Summary: Working in assigned territory, is responsible for the break/fix repair, installation, preventive maintenance of Lexmark Monochome and Color Laser Printers/Multi Function Devices. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction. Meets or exceeds Metrics of Customer Focused Objectives including Response Time, First Call Completion and Call Backs.

RESPONSIBILITIES: Respond to dispatched service calls in assigned territory within Customer SLA commitments •Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications •Effectively schedule calls to manage SLA requirements across assigned activities Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure •Assist customer with any reported issues or questions on Lexmark product(s) or offerings •Train Customer on appropriate usage of Lexmark product & features •Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site. •Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking •Manage local part inventory and ensure accurate tracking of inventory levels and transactions. •Present a positive image through proper attire, communication skills and personal grooming.

ADDITIONAL RESPONSIBILITIES: Assumes other special activities, responsibilities, and special projects from time to time as directed.

EXPERIENCE AND SKILLS: 3-5 years in field service or customer support •Strong electro-mechanical aptitude •2-5 Years experience in servicing laser printers and multi function laser devices, preferably Lexmark •Excellent driving record •Valid drivers license •Sound administrative skills •Ability to properly lift 60 pounds or less frequently

PERSONAL CHARACTERISTICS: •Excellent communication skills, written and verbal. •Customer service orientation •Positive attitude •Ability to learn quickly

EDUCATION: •High school diploma or GED •Associates degree in electronics or equivalent

If you are interested or know of anyone who might be please send an updated resume with salary requirements to: [Click Here to Email Your Resumé]

Job Requirements

 

Job Snapshot

Base Pay $20.00 - $23.00 /Hour
Employment Type Contractor
Job Type Information Technology
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Road Warrior
Job ID 11563-1
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6578 Printer Field Service Technician – Battle Creek, MI


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