Help Desk Technician

Job Description

Role: We are in need of a Help Desk Technician for a 6 month opportunity located on the west side of Cleveland OH. The Help Desk technician will be part of a Transportation Company that has been in business for over 40 years. The ideal Help Desk Technician candidate will have had 2+ years of experience in providing support to hundreds of employees in multiple locations. This position will have future growth ahead which can be quickly obtained through certifications and hands-on exposure.

Responsibilities:

Responsible for providing technical assistance and support related to computer systems, hardware, and software to over 450 employees. Responds to supports requests, runs diagnostic programs, isolates problem, and determines and implements solutions. Specifics to include:



-
Assist with mobile device management and Blackberry (BES) environment; setup, configuration, and setups for mobile phones and tablets


-
Assist with Cisco call manager, unity, and phone setup


-
Assist with printer setups, MFD setups, and other network peripherals


-
Active Directory; new accounts, password resets, and account lockout


-
Microsoft Exchange; DL administration and account management


-
Citrix administration; Profile support; printer support; MS Office application support


-
Anti-virus desktop management; deploy anti-virus client, manage patching and scans for virus and malware issues


-
PC/Laptop/Thin Client setups & configuration


-
Performs other duties as requested




Qualifications:

-
Must be able to pass a criminal and drug test in order to qualify for the position


-
Bachelor’s Degree and/or equivalent IT experience


-
Ability to effectively listen and respond to customers and employee’s needs


-
Passion for diagnosing problems and seeing solutions through to implementation


-
Ability to work independently, as well as part of a diverse team of support and technology professionals


-
Exceptional interpersonal skills


-
Detail-oriented and exceptionally organized


-
Quick learner who demonstrates initiative


-
Attention to detail


-
Strong writing and communication skills


-
Strong computer, server, and networking skills


-
Proficiency in Windows operating systems


-
Proficiency in Microsoft Office 2010 and 2013

Job Requirements

 

Job Snapshot

Employment Type Contractor
Job Type Information Technology
Education None
Experience At least 1 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11563-1
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Help Desk Technician


Enter notes about this job:

Cancel