Product Support Specialist

Job Description

LCS Product Support Specialists are challenged to provide high-quality Rent Manager software support to our extensive customer base. This task is accomplished through phone calls, and in certain cases, logging in remotely to the workstations of our end users to troubleshoot issues. Applicants must be ready to thrive in a fast-paced environment where efficiency, punctuality and communication skills are essential. Product Support Specialists are quick learners with strong problem-solving skills.

The Product Support Department promotes a friendly, encouraging environment based on teamwork and personal excellence. Motivated employees in this department can look forward to promotion opportunities.

 Job Duties:

    • Provide superior customer service to our end users over the phone and via email.
    • Assist customers with questions and issues relating to our proprietary software (i.e. detailed accounting questions, printing problems, installation, troubleshooting within the program). This may involve conducting remote sessions with customers.
    • Documents and tracks status of all issues in a timely fashion within our ticket tracking software.
    • Works in conjunction with internal departments to improve processes resulting in customer satisfaction.

 

          

      Careerbuilder Keywords:csr, c.s.r., customer service, customer service rep, customer service representative, customer support, customer care, helpdesk, IT, software support, customer support, technical support, telecommunication, telecom, communications, telecommunications

 

 

Job Requirements

Requirements: 

      
  1. Strong customer service skills
  2. Prior experience with IT or Accounting concepts
  3. Experienced with Microsoft Office applications
  4. Excellent work ethic
  5. Impeccable attendance and personal accountability
  6. Strong communication skills—both verbal and written
  7. Ability to work independently
  8. Detail-oriented

 

Preferences:

                   
  1. Experience with accounting software 
  2. 1-2 years of prior customer support experience

Benefits:

       1.  401k and employer match (available after a year)
       2.  Profit Sharing option (available after a year)
       3.  9 paid company holidays
       4.  Paid time off (begins accruing upon start date)
       5.  Team oriented work atmosphere
       6.  Newly renovated building with private parking lot
       7.  Nominated by our staff as one of Greater Cincinnati's best places to work

 

 

 

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Accounting, Information Technology
Education High School
Experience Not Specified
Manages Others No
Relocation No
Industry Computer Software, Internet - ECommerce, Real Estate - Property Mgt
Required Travel Negligible
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Product Support Specialist


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