I.T. Incident Analyst -Bilingual Spanish/English

Job Description

PURPOSE OF POSITION

 

Actively manage activities surrounding the resolution of Priority 1-3 tickets and issues to ensure minimal production impact.

 

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

 

  • Communicate technical and procedural production issues between company employees at all levels, as well as company clients, utilizing ticketing, email, instant messaging, phone and in-person mediums
  • Work with teams throughout the organization to identify, document, and implement new processes that enhance production support
  • Constant monitoring of hardware and facility status to ensure compliance with acceptable operational parameters
  • Resolution of tickets assigned to Help Desk Tier 2
  • Act as a resource to Tier 1 Analysts
  • Identify opportunities for efficiency and development in both the team and individuals
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately

Job Requirements

  • Prefer fluent in Spanish and English
  • College degree or technical training preferred
  • Proficient with Microsoft Office tools
  • Should have both an interest in the IT industry and technical aptitude
  • Must have exceptional verbal and customer service skills
  • Must have excellent writing skills
  • Must have the ability to multi-task and prioritize
  • Must be able to perform duties with minimal supervision
  • Experience with Teleperformance preferred

Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Telecommunications, Installation - Maint - Repair
Education High School
Experience At least 3 year(s)
Manages Others No
Relocation No
Industry Computer Software, Computer Hardware
Required Travel None
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

I.T. Incident Analyst -Bilingual Spanish/English


Enter notes about this job:

Cancel