Concierge/Receptionist
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Job Description


POSITION SUMMARY: The Concierge is the “face" of the community and quite often the first contact for prospects, guests, and family members. The Concierge is part of the Member Services Department and collaborates with the Member Services Department to deliver outstanding customer service and develop an enriching community program for the members and residents that integrates and meets member and resident interests and needs into their daily routines. The Concierge shall support programming and amenity services through effective communication and scheduling as trained. The Concierge shall support marketing efforts by completing lead sheets from incoming callers and support marketing as deemed necessary. The Concierge shall provide telephone and administrative support, as appropriate, for all departments in the community. The Concierge shall complete assigned responsibilities under the direct supervision of the Director of Member Services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all residents and employees.
2. Upholds the campuss Mission Statement.
3. Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.
4. Maintains an accurate emergency telephone listing and an accurate key personnel telephone listing. Maintain and update an active community telephone and email directory.
5. Answers incoming calls for the campus and sends incoming calls to appropriate personnel or residents. Receives and distributes messages when provided.
6. Maintains transport schedule for all transportation coordinators. Creates daily assignment sheets including resident name, time of appointment, doctor being seen, and office address when needed and delivers them to the transportation coordinators.
7. Enforces visitation policies and procedures.
8. Receives, sorts and distributes mail, shipments and other deliveries to the appropriate people.
9. Delivers office memorandums to employees and residents (when applicable).
10. Answers all questions according to campus release of information policies and procedures.
11. Responsible for Resident and Employee meal count and provide residents with menu changes.
12. Assist the marketing department when necessary, preparing marketing packets for mailing.
13. Receives and records work orders for the maintenance department. Enters work orders into the maintenance software program.
14. Maintain the Gulf South charges (where applicable).

Job Requirements

PREREQUISITES:

A. Education
- High school graduation or GED required .
- Certification or completed course work in office management desired.

B. Direct Previous Experience
- Telephone operating and answering experience required.
- Two years experience in a similar concierge/administrative assistant position desired.

C. Skills:
- Ability to work with minimal or close supervision.
- Must conduct all business with a professional manner and with a high level of confidentiality.
- Ability to exhibit efficient computer skills.
- Must be proficient with using Microsoft Office

D. Abilities:
- Work indoors (fluorescent lights, HVAC system, carpeted flooring, normal office noise levels).
- Climb up to two flights of stairs.
- Lift objects of 25 pounds or less over the head.
- Move objects of 40 pounds or more.
- Ability to work under time-sensitive or stressful situations.
- Respond to medical emergencies on a rare occasion.
- Assist with resident evacuations, if ever required.

Job Snapshot

Employment Type Part-Time
Job Type Admin - Clerical
Education Not Specified
Experience Not Specified
Manages Others No
Industry Healthcare - Health Services
Required Travel Not Specified
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Concierge/Receptionist


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