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Senior Desktop Technician
15 Applications Submitted for this Position

Job Description

SmartSource is seeking a Senior Desktop Support Technician for a 3-6 month temp to hire opportunity located in Cambridge MA. We need someone with hands on experience in a combination MAC/Windows environment to provide hands on troubleshooting support of internal and external users. This will be 85% hands on support and 15% over the phone support. Parking is not reimbursed.

KEY RESPONSIBILITIES Troubleshoot and resolve end user desktop/laptop issues in a mixed Windows and Mac OS X environment Backup, image and restore data on desktop/laptop systems Provide in and out of warranty hardware support .

Qualifications: Must pass a drug and criminal background check before starting 3+ years of experience in IT or a related field with a strong background in operating systems, desktop and hardware support 3+ years experience deploying and supporting Mac OS X and iOS CompTIA A+ certification is required for in/out warranty support of Windows based PCs. ACSP and ACMT certifications preferred Superior oral and written communications skills Ability to effectively prioritize, balance multiple responsibilities, and work under pressure
Skills/Capabilities Effective, fast keyboarding skills Ability to accept new challenges, develop skills/knowledge Analytical, problem-solving, decision-making skills Ability to escalate issues appropriately Excellent communication skills - oral and written Excellent interpersonal skills Ability to organize workload, ability to multi-task and prioritize work effectively Results oriented with ability to meet deadlines Must have excellent customer service background.

Please call or email me if you have any questions (630-607-7221, [Click Here to Email Your Resumé])

CJ deCillia

Job Snapshot

Base Pay $25,000.00 - $28,000.00 /Year
Employment Type Full-Time
Job Type Information Technology, Customer Service
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11561-1
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Senior Desktop Technician

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