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POSITION: Technical Support– Fairburn, GA
NUMBER OF OPENINGS: 2
LOCATION: Fairburn, GA
JOB TYPE: Contract to Hire
CONTRACT DURATION: 90 days
ESTIMATED START DATE: 10/20/14
COMPENSATION: $10-$13 per hour
SmartSource has 2, 3rd shift, contract to hire opportunities for entry level technical customer support specialists. Both positions will be overnight 3rd shift positions [12am-8am]. Weekend work will be necessary.
ROLE & RESPONSIBILITIES: General responsibilities include but not limited to: • Handle incoming customer calls pertaining to technical support issues • Gather information about the customer’s problem • Create a ticket for all customer inquiries • Communicate next steps to customer • Perform problem resolution follow-up • Escalate or transfer a problem to the next level• Document and communicate steps taken in troubleshooting process • Provide accurate information and documentation in the ticket • Close all tickets when problem resolved satisfactorily • Provide outstanding support by meeting customers’ needs in a courteous and timely manner EXPERIENCE AND BACKGROUND: Candidates will possess a high school diploma or equivalent. Excellent customer service focus and outstanding communication skills are essential. Experience in customer service with Corporate Campus environment a plus. PERSONAL CHARACTERISTICS: • Individual must possess business maturity, in communication, appearance, focus, poise and alertness. • Self-motivated and comfortable working as a part of a dedicated team. • Outgoing and well organized individual. • Ability to perform in a multi-tasking environment. • Able to work effectively and cooperatively with customers, remote team members and managers. EXPERIENCE:
- A background in Customer Service and good administrative skills
- Computer proficiency MS Suite (WORD, Excel) desired.
- Experience with portal applications via web services desired. If you or anyone you know would be interested in this opportunity, please forward an updated Word resume to Pat: [Click Here to Email Your Resumé]
404.592.5133[Click Here to Email Your Resumé]