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6660 Printer Field Service Technician: Decatur, IL

Job Description

POSITION: 6660 Printer Field Service Technician: Decatur, IL


LOCATION: Decatur, IL 62526

JOB TYPE: One year contract

HOURS: 8-5

COMPENSATION: $18 - $22.00 per hour DOE


SmartSource has a one year renewable contract opportunity for an experienced Printer Field Service Technician in Decatur, IL.

Working at a customer site, the Field Service contractor is responsible for the break fix repair and preventive maintenance of Lexmark laser printers/multiple function devices. Provide quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer satisfaction.

• Respond to dispatched service calls in assigned territory within Customer SLA commitments
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
• Effectively schedule calls to manage SLA requirements across assigned activities
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
• Assist customer with any reported issues or questions on Lexmark product(s) or offerings
• Train Customer on appropriate usage of Lexmark product & features
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking
• Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
• Present a professional positive image and helpful attitude through proper attire, communication skills and personal grooming.

Assumes other special activities, responsibilities, and special projects from time to time as directed.

• 3-5 years in field service or customer support (must be experienced in output/printing/copier repair Industry). Experience servicing Lexmark equipment is preferred.
• Strong electro-mechanical aptitude
• Must be able to lift up to 60lbs (ie printers)
• Able to work overtime, as needed
• Clean Driving Record
• Must have own reliable transportation

•Criminal background check and drug screen are required for this position.

Interested and qualified candidates should send an updated resume with salary requirements to: [Click Here to Email Your Resumé]

Job Snapshot

Base Pay $18.00 - $22.00 /Hour
Employment Type Full-Time
Job Type Information Technology
Education None
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 11346-1
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6660 Printer Field Service Technician: Decatur, IL

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