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POSITION: 6393 Field Service
NUMBER OF OPENINGS: 1
LOCATION: Ft. Huachuca, AZ 85613
JOB TYPE: Contract
CONTRACT DURATION: 1 year renewable
ESTIMATED START DATE: 10/27/14
COMPENSATION: Depending on experience up to $20.00 per hour
Working in assigned territory, is responsible for the overall remedial and scheduled service support of Lexmark products at Fort Huachuca, AZ. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction. RESPONSIBILITIES: •Respond to dispatched service calls •Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications •Effectively schedule calls to manage SLA requirements across assigned activities •Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure •Assist customer with any reported issues or questions on Lexmark product(s) or offerings •Train Customer on appropriate usage of Lexmark product & features •Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site. •Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking •Present a positive image through proper attire, communication skills and personal grooming. Additional Responsibilities •Assumes other special activities, responsibilities and special projects from time to time as directed EXPERIENCE AND SKILLS •Strong electro-mechanical aptitude •Experience in servicing printers, copier or imaging products •Excellent driving record •Valid driver’s license •Sound administrative & computer skills •Basic networking and software skills •Ability to properly lift 60 pounds or less frequently PERSONAL CHARACTERISTICS: •Excellent communication skills, written and verbal. •Customer service orientation •Positive attitude •Ability to learn quickly EDUCATION: •High school diploma or GED equivalent •Associates degree in electronics or equivalent preferred
If you or anyone you know would be interested in this opportunity, please forward an updated Word resume to Pat: [Click Here to Email Your Resumé]
404.592.5133[Click Here to Email Your Resumé]