Help Desk Technician

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Job Description

Job Description: We are in need a Help Desk Technician for a 3-6 month temp to hire opportunity located in Indianapolis IN. We need someone who has level I support background supporting users in a Windows based environment. We need someone who has experience working on some type of ticketing system such as Remedy or Heat and can troubleshoot users with software and some hardware related problems. We’re looking for your traditional Helpdesk/Service Desk skills for routing tickets, handling first contact resolution, desktop technology skills, etc.

Qualifications:

-
Must pass a drug and criminal background check before starting


- Minimum of 2 years experience working on a Help Desk

- Some ticketing experience such as Remedy and Heat.

- Experience in communicating and presenting technical concepts to management, peer group and staff

- Experience in working with teams

- Experience troubleshooting Windows 7, Office Suite, Internet Explorer, VPN/network connectivity

- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area

- Excellent communication and customer interfacing skills required.

Contact Pat Hurwitz
SmartSource
630-524-5256
[Click Here to Email Your Resumé]

Job Requirements

 

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education None
Experience At least 3 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11346-1
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Help Desk Technician


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