(8) Entry Level Help Desk Technicians

Job Description

We are seeking 8 Level I Help Desk Technicians for a 6+ month opportunity located in Columbus OH. We DO NOT WANT PEOPLE WITH years of experience. A year experience works out fine.



Job Type: Contract

Duration: 6+ months

Location: Columbus, OH

Pay Rate: $15/hour

Start Date: 1/5/15

Hours: Must Be Flexible working 2nd or 3rd shift

(ROUGH ESTIMATE HOURS): 2nd shift: 2:30PM-11:30PM or 3rd Shift: 10PM-6:30AM



The responsibilities are as follows:

- Ensures customer satisfaction by following up to ensure problem resolution; approaching problem solving from an overall solution perspective; resolving issues in a timely, respectful, considerate and concerned manner

- Strong interpersonal/customer relations skills

- Ability to maintain customer focus in the midst of difficult circumstances

- Excellent analytical, problem solving and trouble shooting skills

- Possess an energetic and enthusiastic approach to deliver superior customer service

- Receive incoming client calls

- Provide technical support and assistance to customers using computer hardware, standard desktop applications or client software applications

- Apply technical expertise to troubleshoot technical problems of call levels of complexity and provide resolution to reported issues

- Act as a liaison between clients or customers and other client IT organizations or external IT vendors

- Document all IT trouble tickets as they occur. Escalate to appropriate IT staff, and follow up as needed to ensure immediate resolution of critical issues.





Job Qualifications

- Must be willing to take a background test upon an offer being made

- 6 Months-1 years’ experience working in the IT Field

- One year related experience in technical support or customer service in a call center environment

- A+, MCP, MCSE, CNE or Network+ Certifications are a very big plus

- Ability to troubleshoot hardware, software and network related problems

- Strong hardware and network connectivity trouble shooting skills via phone and remote access

- Solid knowledge of Microsoft XP/7 operating system and Windows Server



All Pluses:

- Microsoft standard desktop applications including Word, Excel, PowerPoint, Visio and Outlook

- Knowledge of Microsoft Active-Sync to configure mobile devices (iPhone and Android)

- Internet Explorer troubleshooting

- Basic Printer troubleshooting

- Active Directory

- Remote Assistance tools (Symantec, pcAnywhere, RDP)

- Laptop security (McAfee Endpoint Encryption)

- Virus/Malware removal (McAfee)

- Citrix/Terminal Services

- Software/Package Deployment (Altiris)

- Fundamental understanding of networking including TCP/IP, WINS, DNS, Enterprise Firewall and VPN

- Ticketing systems (Remedy, Service Now, FrontRange, HEAT)

- Must have excellent communication, presentation and documentation skills.



To be considered, please send and updated Word resume to Amanda: [Click Here to Email Your Resumé].

Job Requirements

 

Job Snapshot

Employment Type Contractor
Job Type Information Technology, Customer Service
Education None
Experience At least 1 year(s)
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11497-1
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

(8) Entry Level Help Desk Technicians


Enter notes about this job:

Cancel