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POSITION: 6400 Print Services Site Operations – Greenville, SC
NUMBER OF OPENINGS: 1
LOCATION: Lexington, KY
JOB TYPE: Contract
CONTRACT DURATION: 1 year renewable
ESTIMATED START DATE: 10/27/14
COMPENSATION: Depending on experience up to $20.00 per hour
Responsible for various aspects of the operational support and customer service defined in a Managed Print Services agreement. Provides on-site, software and/or hardware operations tasks for customers. TheSite Operations Specialist position is responsible for daily support and monitoring the operation of all printer equipment at the customer’s co locations as well as the support of all users including those at an executive level. Utilizing established programs and procedures, the Operations Specialist ensures that all devices stay in top operating condition and all users receive the support and help they need to remain productive in their jobs without printer failure. This is not a break/fix position for the repair of the devices; the job is more of a Key Operator position for the daily care and feeding of the devices. All candidates must have prior experience with Managed Print Services. Below is a summary of the Operations Specialist responsibilities at the customer’s corporate locations: • Monitoring and replacement of printer consumables on all printer devices • Inventory management and reconciliation of printer consumables • Printer inventory, deployment, and configuration including but not limited to: 1 . Analysis of the printer request with recommendations to customer management of the correct printer device 2. Inventory control 3. Order management of printer device 4. Administrative movement of printer device inventory, both new and replacement 5. Assist with deployment coordination of device including unpacking, setup, connection, network configuration, and testing 6. Responds to all customer Help Desk support requests and ensures that they are resolved quickly, accurately, and professionally within defined Service Level Agreement (SLA). Escalates problems to the Technical Service Center (TSC) and Key Accounts Representative as necessary. 7. Provides regular account updates, to include information on fleet status and performance, to the Print Fleet Manager and/or Customer Operations Manager (COM). 8. Single point of contact for Service Request (SR) issues • Regular policy and configuration administration using specialized tools and utilities designed specifically for printer devices • Second/third level technical support contact and knowledge contact for help with troubleshooting user problems and printer issues • Eventually transitioning to assume all Help Desk responsibilities and processes • Technical break-fix oversight of printer devices • Executive Level support for user issues and printer problems • User training one-on-one and in groups with standardized and self-written materials • Document writing including self-help files and technical support bulletins • Tracking and reporting of various data points from the printer devices • Various spreadsheet responsibilities – Intermediate-to-Advanced Level of MS Excel required
If you are interested or know of anyone who might be please send an updated resume to: [Click Here to Email Your Resumé]
404.592.5133[Click Here to Email Your Resumé]