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Support Technician
14 Applications Submitted for this Position

Job Description

SmartSource is seeking a Support Technician for a contract opportunity in Fort Washington, PA.

Job Type: Contract
Duration: 4+ months
Location: Fort Washington, PA
Pay Rate: $20/hour

Job Description: SmartSource is in need of a Support Technician for a 4+ month opportunity located in Fort Washington PA. Provide first and second-level support and technical advice and assistance to resolve complex desktop and network problems/issues. Perform analytical, technical work in the planning, design and installation of desktop PC systems. Confer with end users (customers) to analyze hardware/software requirements. Select appropriate hardware/software to fulfill requirements and customize to suit customer’s needs. Educate customers in the use of desktop PC systems.
MAJOR ACCOUNTABILITIES
• Provide direct problem resolution, whenever possible and as quick as possible, for desktop and network problems
• Execute appropriate problem escalation procedures in a timely manner
• Analyze customer requirements regarding desktop PC systems and related networks
• Determine specifications for hardware and software
• Determine appropriate design and configuration to meet customer’s desktop needs
• Select appropriate hardware/software to meet customer’s requirements
• Install and maintain desktop PC systems
• Install desktop PCs for users
• Test and repair desktop systems
• Maintain equipment records
• Load application software
• Ensure proper network connectivity
• Maintain and update virus protection on desktop systems
• Provide high quality customer service
• Listen effectively to the needs of the customer

Qualifications:
• Must pass a criminal background check before starting
• 2-3 years of related experience in the IT Field
• Solid background troubleshooting desktops, laptops and printers.
• Knowledge of Active Directory, DOS, Windows Operating System, MS Applications
• Knowledge of network communications & Administration
• Ability to meet deadlines
• Knowledge of other RDRMS such as MS SQL Server and ODBC connectivity
• Excellent communication and customer interfacing skills required.

To be considered, please send an updated Word resume to Amanda: [Click Here to Email Your Resumé]

Job Snapshot

Employment Type Contractor
Job Type Information Technology
Education None
Experience None
Manages Others Not Specified
Industry Other Great Industries
Required Travel Negligible
Job ID 11574-1
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Support Technician


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