SmartSource is looking for a Service Delivery Manager for a direct hire position in Vancouver, WA.
Job Title: Service Delivery Manager
Job Type: Direct Hire
Location: Vancouver, WA 98661
Pay Rate: DOE
Job Description:A leading system integrator and field service organization providing nationwide installation, maintenance, and managed network services for voice, data, and video networking seeks a Service Delivery Manager to work in the Vancouver, WA.The Manager will be the primary point of contact for all service related activities for major marquee accounts. Ideally the SDM will be cognizant of every Scope of Work and Service Level Agreement in their client’s portfolio such that when issues arise, the Company meets its commitments and guarantees contract compliance. It will be incumbent upon the SDM to establish metrics in adherence to contract obligations and manage in accordance with established metrics. As the SDM will be responsible for coordinating the escalation process as needed.The Manager will participate in conference calls and departmental meetings to ensure objectives and expectations are communicated between the Company and its clients (and or partners).Minimum Qualifications:At least 2 years’ experience in Service Delivery/Account Management roles.-Proven technical aptitude.-Demonstrated conflict resolution skills.-College Degree or equivalent work experience.-Solid verbal and written communications skills.-Project Management skills-Excellent decision-making ability-Tenacious problem solver, will own issues until full resolution.
note---Connect Wise PSMT desirable---Professionalism/Customer Service skills.-Ability to influence cross-functional groups.-Expertise with required software and operating systems, such as Microsoft Office.-Willingness to complete training, support ongoing process improvements and conduct business according to the company’s requirements-Solid organizational skills.-Proven teamwork skills.-Willingness to travel.-Proven ability to multi task and perform well under pressure.Compensation is excellent by most standards.
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